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How to Build a Self-Optimising AI Triage Architecture on ServiceNow
The architecture behind this build was covered in [Smarter Triage: a layered AI architecture that keeps costs in check at ...
Predictive Intelligence + AI Agent = Superpower [Building guide]
New article articles in ServiceNow Community
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about 2 hours
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How to Build a Self-Optimising AI Triage Architecture on ServiceNow
The architecture behind this build was covered in [Smarter Triage: a layered AI architecture that keeps costs in check at ...
Predictive Intelligence + AI Agent = Superpower
New article articles in ServiceNow Community
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about 3 hours
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Most customers start with tag-based service mapping, and for good reason: it's the most familiar method and it's where the majority of ServiceNow customers are today. But tagging has blind spots. I...
Video
Autonomous IT Academy: Hybrid Service Mapping with Tag-Based & Machine Learning
ServiceNow Community
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about 5 hours
We’re gearing up for the upcoming Cincinnati SNUG Live on October 1st , and we’re looking for customers interested in speaking!
This is a great opportunity to share your ServiceNow j...
Looking for Customer Speakers for the SNUG!
New article articles in ServiceNow Community
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about 5 hours
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P1, Describe the problem: user answered “Yes” #tech #itsupport #helpdesk #sysadmin #techhumor
ServiceNow Dev Program
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about 9 hours
A license audit lands, security wants a list of everything past end-of-support, and someone asks when your top 10 products hit EOL. If the answer is "let me check on that," this guide is for you.
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Building a Coverage-First Software Lifecycle Program in ServiceNow SAM Pro
New article articles in ServiceNow Community
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about 10 hours
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DISCLAIMER: The instructions in this article come with no support or warranty, implied or explicit. Caveat emptor.
For those who missed the recent announcement, ServiceNow is releas...
Setting up the CMDB MCP server with Claude Code
New article articles in ServiceNow Community
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about 10 hours
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Hey learners! We appreciate your patience as we prepared the session recordings for AI Learning Days 2026. The wait is finally over! Below, you’ll find recordings of the live sessions that took pla...
AI Learning Days 2026 Session Recordings
New article articles in ServiceNow Community
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about 11 hours
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The new Armis CentrixTM 26.3 release—now live across all tenants—shifts security strategy from reactive to zero: eliminating vulnerabilities before they become threats. Discover what changed, why i...
Armis CentrixTM v26.3 On-demand Webinar: Security That Actually Works at Scale
New article articles in ServiceNow Community
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about 12 hours
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What's new in Data Foundations for the first half of 2026? Let's find out!
Video
Beers With Engineers - Episode 45 - Data Foundations Update
ServiceNow Community
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about 13 hours
The journey to create a polyfill for the upcoming CSS random() function that works in all browsers.
[Let’s Use the Emergent CSS random() Function in all the Browsers](https://css-tricks.com/cs...
Let’s Use the Emergent CSS random() Function in all the Browsers
CSS-Tricks
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about 13 hours
css-tricks.com
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AI Reporting Assistant as a way to draft ServiceNow reports inside Microsoft Word simply by asking. Learn how it works, how to configure the Document Designer add-in and Knowledge Graph, and how bu...
Transform reporting with AI Reporting Assistant
New article articles in ServiceNow Community
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about 14 hours
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Well, that’s a wrap. No, not a flex-wrap, but rather today marks a new day, week, month, season, aaaand new edition of What’s important (18), bringing you the best content that developers have prod...
What’s !important #18: <geolocation>, Syntax ::highlight()ing, named-feature(), and More
CSS-Tricks
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about 14 hours
css-tricks.com
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Every AI investment eventually faces the same question from the CFO. Here's how to have a real answer ready.
"What's the ROI on AI?" — Measuring Business Value from AI-Powered ServiceNow, GRC & Databricks Investments
REDE Consulting
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about 14 hours
www.rede-consulting.com
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One thing I've learned working with ServiceNow is that not every problem needs to be solved with a Business Rule, Flow or Script.
Sometimes the real problem is simply that a team isn't following t...
Stop building workarounds for bad behavior
New article articles in ServiceNow Community
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about 15 hours
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A deployment request that isn't ready when the release train leaves doesn't get penalized, it just waits for the next one. In ServiceNow ReleaseOps, that's the whole point of the "no moral judgment...
Video
No Moral Judgment, Just the Next Release - ServiceNow ReleaseOps
ServiceNow Dev Program
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about 15 hours
This simple solution will spawn a Catalog Item / Record Producer / Order Guide from a button/link. In this specific example, I'm using the Project Workspace, but a similar script could be use...
Request a Catalog Item via UI Action / Workspace
New article articles in ServiceNow Community
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about 15 hours
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Can Build Agent understand the relationships between flows, business rules, and integrations in an existing app? A community question that Matt Ripley and Andrew Vitollo gave an honest answer to. I...
Video
Can Build Agent Understand App Dependencies? | Developer Passport Highlight
ServiceNow Dev Program
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about 17 hours
For more than 15 years already, our [monthly wallpapers series](https://www.smashingmagazine.com/desktop-wallpaper-calendars-join-in/) has been the perfect opportunity for creatives of all backgrou...
The Many Faces Of September (2026 Wallpapers Edition)
Articles on Smashing Magazine — For Web Designers And Developers
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about 17 hours
smashingmagazine.com
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The L1 IT Service Desk AI Specialist is an autonomous worker that investigates and resolves assigned incidents using knowledge articles and historical data. Learn about its benefits, how to impleme...
Video
L1 IT Service Desk AI Specialist | Overview
ServiceNow Documentation
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about 19 hours
Introduction
This is the third ...
Combine Moveworks and Build Agent
New article articles in ServiceNow Community
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about 20 hours
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Thank you for joining us Aug 19, at 12:00 PM ET for a much requested academy session on adoption into the Platform Analytics experience. We showcased the newest capabilities, adoption numbers as we...
Video
Adopting the new Platform Analytics experiences - Aug 19, 2026 - Platform Analytics Academy
ServiceNow Community
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about 21 hours
ServiceNow University Is Now in Arabic
No more learning in a language that isn't yours.
ServiceNow University is now available in Arabic. No translations. No workaro...
ServiceNow University Is Now in Arabic
New article articles in ServiceNow Community
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about 21 hours
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