Riya Kapoor and Sujan Dutta walk through the Needs Review tab, added to intelligent approval in the September release. If the policy or knowledge base article behind an approval is updated, publish...

Riya Kapoor and Sujan Dutta cover what you need to run intelligent approval in ServiceNow. It's available on Australia Patch 6 and Brazil Patch 0 and needs an AI entitlement, either through the Now...

Riya Kapoor and Sujan Dutta show the two ways to create an intelligent approval in ServiceNow. 1) The first is a quick prompt in Otto Chat, like "approve my leave policy", which starts the build ex...

Riya Kapoor and Sujan Dutta explains how intelligent approval works. Business users upload their policies and AI turns them into approval logic. Each request is checked at runtime, then auto-approv...

Every vendor in your stack is shipping AI agents right now. Which leaves you with a very real problem: a dozen intelligent agents that can't talk to each other. This isn't an intelligent enterprise...