Riya Kapoor and Sujan Dutta show the two ways to create an intelligent approval in ServiceNow. 1) The first is a quick prompt in Otto Chat, like "approve my leave policy", which starts the build experience. 2) The second is the Create New button, where you either upload a policy PDF under 10 MB or pull in a knowledge base article that's already in the system. To know more about the Intelligent Approvals: https://www.servicenow.com/community/developer-passport-blog/intelligent-approvals-in-the-servicenow-brazil-release-developer/ba-p/3599714