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AI Agent Studio had a reputation for being a bit clunky: too much clicking back and forth between building and discovering agents. Victor Chen, Sr. Principal Outbound Product Manager at ServiceNow, breaks down the UI refresh built to fix that. In this clip,...
AI Agent Studio got rebuilt for Brazil: one canvas instead of a dozen tabs, native MCP support, and versioning that finally covers the whole agent. Victor Chen builds one live, ...
_AI Agents available for end-users in Now Assist in Virtual Agent. Now LLM as an orchestrator option. And more!_ The latest enhancements to AI Agents enables use in Now Assist ...
_AI Agents available for end-users in Now Assist in Virtual Agent. Now LLM as an orchestrator option. And more!_ The latest enhancements to AI Agents enables use in Now Assist ...
_A more dynamic chat experience is now available with Virtual Agent!_ Enhanced chat is the new conversational experience that includes a dynamic, movable, and resizable chat wi...
_A more dynamic chat experience is now available with Virtual Agent!_ _Enhanced chat_ is the new conversational experience that includes a dynamic, movable, and resizable chat ...
Updated as of Yokohama Patch 1 AI Agent tools are essential to bringing your AI Agents from intelligence to action. See below for tips on how to optimize the usage of AI Agent...
AI Agent tools – Getting the most out of your agentic workflows Updated as of Yokohama Patch 1 AI Agent tools are essential to bringing your AI Agents from intelligence to a...
How to set up the Web Search AI Agent tool using Google Gemini Web Search is a powerful tool available for ServiceNow AI Agents, new in the Yokohama release. It can provide in...
AI Agents FAQ & Troubleshooting Last updated March 12, 2025, for the Yokohama GA release \Safe harbor applies for forward-looking statements\ What’s an AI Agent at ServiceNo...
By now you've undoubtedly heard of Agentic AI powered by large language models that autonomously plans, reasons, and takes proactive actions. It has the ability to transform aut...
<P>Taken from: <A href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1701078" target="_self"><SPAN>KB1701078</SPAN></A></P> <P> </P> <P><...
<P>Visit the <A href="https://www.servicenow.com/community/virtual-agent-nlu/ct-p/virtual-agent-natural-language" target="_self">Virtual Agent Community forum</A> for more infor...
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="VictorChen_0-1726944520524.png" style="width: 999px;"><img src="https://www.servicenow.com/co...
New AI Search admin setup page Navigate to "AI Search Admin Home to see the new AI Search setup page. Here you can view and configure search applications, monitor indexed docum...
Copilot integration with Now Assist in Virtual Agent You can now integrate Now Assist in Virtual Agent with Microsoft Copilot 365! The integration lets users to get answers and...
As of August, Xanadu EA (Patch 0) \New skills for Xanadu Now Assist skills list can also be found in our documentation: [https://docs.servicenow.com/bundle/xanadu-intelligent-...
Do you have a Natural Language Understanding (NLU) powered Virtual Agent (VA) and a desire or means to enter the Now Assist universe? As of Washington Patch 3, you can migrate y...
 Due to the huge interest...
In the Washington Patch 3 release, we've built a new conversational analytics dashboard for NLU-based Virtual Agent. Unlike the previous dashboard built on Appsee, this new dash...
As of June 2024 - Washington GA Patch 5  What's New and improv...
