By now you've undoubtedly heard of Agentic AI powered by large language models that autonomously plans, reasons, and takes proactive actions. It has the ability to transform automation from pre-scripted workflows to dynamic problem-solving. This exciting innovation now comes natively to the ServiceNow Platform in our latest release. In the Yokohama GA release, AI Agents is available to all customers who have Now Assist!

Put AI Agents to Work​

Unlock 24/7 productivity at epic scale with tools across use cases in IT, Customer Service, HR, and more ​

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Create Your Own AI Agents​

Easily create custom AI agents and skills tailored to your unique needs and watch them learn alongside your business via the AI Agents Studio​

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Always Under Your Control​

AI agents work with you, not just for you, ensuring you stay in control with robust governance and analytics ​

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Built with the ServiceNow Platform​

AI agents natively and securely leverage your data, workflows, and integrations to drive resolution. Built-in, not bolted on.

How AI Agents work on the Now Platform

​Prerequisites and Getting Started

• Now Assist license ​
• Yokohama Patch 1+ or Xanadu Patch 7+​
• Now Assist for IT, HRSD..., and AI Agents store apps installed. Make sure dependency apps are also installed and updated.​
• AI Search enabled​
• Now Assist Panel turned on

Once the prerequisites are fulfilled, in your instance, add role: sn_aia.admin, then navigate to All > AI Agent Studio > Overview, to access the AI Agents Studio. In the Studio, you can create Use Cases, AI Agents, and tools using natural language prompts. AI Agents can contain multiple tools, and Use Cases can contain multiple AI Agents. Tools include:

• Subflows/Actions
• Script
• Skills (Out-of-box or via Skill Kit)
• RAG (AI Search)
• ...and more!

You can then test your Use Cases and see the complete chain of thought before deploying it.

Want to learn more about AI Agents?

Visit our documentation here: Link

Have a question about AI Agents on your mind? See our FAQ/Troubleshooting here: Link