Now Assist skills and plugins guide - as of August 2024 release
Import
·
Jul 08, 2024
·
article
Victor Chen
As of August, Xanadu EA (Patch 0)
*New skills for Xanadu
Now Assist skills list can also be found in our documentation: https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platfor...
| Plugins | Skills |
|---|---|
| Now Assist for Creator | Flow Generation |
| Latest version: v26.1.1 | Flow recommendations |
| Intelligent code recommendations | |
| Playbook generation | |
| Playbook recommendation | |
| Catalog item generation | |
| App Generation | |
| Data visualization generation* | |
| Now Assist for Platform (powered by workflows content) | Now Assist Q&A Genius Results |
| Latest version: v5.0.1 | Now Assist Multi-turn catalog ordering |
| Now Assist Topics | |
| Navigation* | |
| Now Assist for ITSM | Chat summarization |
| Latest version: 5.0.4 | KB generation |
| Incident summarization | |
| Resolution notes generation | |
| Sidebar discussion summarization* | |
| Chat reply recommendation* | |
| Change request summarization* | |
| Now Assist for HRSD | Chat summarization |
| Latest version: v6.0.2 | KB generation |
| Case summarization | |
| Resolution notes generation | |
| Agent chat reply recommendation* | |
| Now Assist for CSM | Chat summarization |
| Latest version: v6.0.0 | KB generation |
| Case summarization | |
| Resolution notes generation | |
| Agent chat reply recommendation* | |
| Now Assist for Strategic Portfolio Management (SPM) | Feedback summarization |
| Latest version: v3.0.0 | |
| Now Assist for IT Operations Management (ITOM) | Alert analysis |
| Latest version: v2.2.0 | |
| Now Assist for Field Services Management (FSM) | Work Order Task Summarization |
| Latest version: v4.0.1 | Knowledge Generation* |
| Sidebar chat summarization* | |
| Now Assist for Sourcing and Procurement (SPO)* | Now Assist Multi-turn catalog ordering |
| Latest version: v1.0.2 | |
| Now Assist for Public Sector Digital Services (PSDS)* | Government case summarization* |
| Latest version: v1.0.1 | |
| Now Assist for Financial Services Operations | Claim summarization* |
| Latest version: v1.0.0 | |
| Now Assist for Telecommunications, Media, and Technology (TMT)* | Service Problem summarization* |
| Latest version: v1.0.0 | Resolution Notes Generation* |
| Test summarization* | |
| Now Assist for Security Operations (SecOps)* | Security incident summarization* |
| Latest version: v1.0.0 | Resolution notes generation* |
Other plugins to know
While you should always update the plugins above, sometimes, the following plugins also need to be updated to receive the latest changes and fixes.
- Now Assist for Platform
- Now Assist in AI Search
- Now Assist in Virtual Agent
- Generative AI Controller
If you encounter issues installing Now Assist plugins or if you want to read more on best practices, view this article: Best practices for installing and updating Now Assist related plugins
View original source
https://www.servicenow.com/community/now-assist-articles/now-assist-skills-and-plugins-guide-as-of-june-2024-release/ta-p/2983802