AI Agents available for end-users in Now Assist in Virtual Agent. Now LLM as an orchestrator option. And more!

The latest enhancements to AI Agents enables use in Now Assist in Virtual Agent for agentic self-service. AI Agents do not require a trigger to work in Now Assist in Virtual Agent. The Virtual Agent uses the Now LLM to surface the best AI Agent for the requestor's query.

How to set up:

1. Navigate to and select the AI agent.*
2. Select the Define availability tab, and then toggle on "Virtual Agent" as a Display option. Select which assistant the AI Agent should be active in.

More features:

• Now LLM is now an orchestrator option alongside Azure OpenAI. To select the LLM, navigate to the AI Agent Studio > Settings > Manage LLMs page.

• New AI Agent tools: Knowledge Graph and File Upload
• Run evaluation tests against your agentic workflows in Skill Kit
• and more!

*Agentic workflows (aka "use cases") are not visible in Now Assist in Virtual Agent.