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Let’s talk about something that’s been around forever in ServiceNow development — Async vs Before Business Rules. It’s one of those topics that everyone nods at confidently. “Yeah yeah, I know the difference.” But if you spend enough time reviewing code on ...
Preparing for the ServiceNow CSA exam can feel overwhelming if you don’t understand how the exam is actually structured. In this video, I break down the official CSA exam domain...
[](https://davidmac.pro/posts/2026-0...
Describes how metrics are used in agentic evaluations to help AI administrators judge whether their agentic workflows and AI agents perform to their standards. servicenow servic...
Hello SNUG Members! We're excited to be hosting the in-person Grand Rapids SNUG Meeting, on March 19th at Acrisure, 70 Ionia Ave SW,...
Just before we wrapped up 2025, I saw [this proposal for :near()](https://github.com/w3c/csswg-drafts/issues/13271), a pseudo-class that would match if the pointer were to go ne...
AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked, Mark Stockford (GVP, Global Cloud Operations) and Alyssa Ge...
ServiceNow AI Sumit Osaka Put AI to work for you 〜AIを、働くあなたのパートナーに  Service Catalog ](https://support.servicenow.com/now?id=ns_automation_...
Now Assist · Consumption Forecasting A 6-Step Framework for Now Assist Consumption Forecasting A structured approach to planning AI consumption with confidence — from entitle...
MIT CSAIL's 2025 AI Agent Index puts opaque automated systems under the microscope AI agents are becoming more common and more capable, without consensus or standards on how t...
Avoid duplicate case creation by associating an existing case with an email interaction. Before you begin Role required: sn\_customerservice\_agent or sn\_customerservice\_manag...
Combine your Smart Assessment Engine assessments so you can respond to all of them together. You can also configure your responses to replicate automatically across al...
In this installment of the Process Mining Academy, we dive into the frameworks and building blocks for scaling process mining across your organization. Getting started ...
In this installment of the Process Mining Academy, we dive into the frameworks and building blocks for scaling process mining across your organization. Getting started with Serv...
AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked, Mark Stockford (GVP, Global Cloud Operations) and Alyssa Ge...
AI is transforming how businesses operate and how early-career talent grows. In this episode, _UTG Unlocked_, Mark Stockford (GVP, Global Cloud Operations) and Alyssa ...
Juan and Tim chat with Nachiket Mehta, an experienced data leader who has lived and breathed the “shift left”. In this episode we unpack how ontology, events and culture unlock ...
AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked, Mark Stockford (GVP, Global Cloud Operations) and Alyssa Ge...
In this tutorial, we dive into Query Business Rules. Learn how to use this "Before Query" logic to filter data at the database level before it ever reaches the user's list view....
Today's the day! Australia Release Testing Preview is now open! Unlock new features and new capabilities by starting your upgrade to the latest ServiceNow® AI&nbs...
