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📢 Upcoming Update: Enhanced Tax Experience in APO (Zurich Release) We’re excited to introduce several improvements to the tax experience in Accounts Payable Operations (APO) as part of the Zurich release. These enhancements are designed to provide gr...
Field data type selection is not a cosmetic UI decision—it's a strategic architecture choice that determines application scalability, reporting capability, and business autonomy...
You have an element with a configurable background color, and you’d like to calculate whether the foreground text should be light or dark. Seems easy enough, especially knowing ...
In this video, we demonstrate how to use the ServiceNow CMDB Data Manager to automate the CMDB lifecycle, enforcing strict retire, archive, and delete workflows. What You Will L...
In the [first part of this series](https://www.smashingmagazine.com/2026/01/beyond-generative-rise-agentic-ai-user-centric-design/), we established the fundamental shift from ge...
FoundrySmart was designed to be a purpose-built digital solution intended to bring structure and visibility to the operations at the melting bay of a foundry. [SAP FoundrySmart]...
When Documents Disrupt Every Workflow Every enterprise workflow depends on information locked in documents — and every decision depends on accessing that information qui...
By partnering with ServiceNow, JTB now has a unified platform for internal operations and an AI-powered customer portal for business travellers that seamlessly blends human expe...
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What Exactly Is an Engagement? So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your cu...
The Now Assist Skill Kit brings together tools and frameworks to allow for custom generative AI skill creation and deployment across the platform, enabling better customer and e...
In this tutorial, we walk through the ServiceNow Report Designer. Learn how to navigate the four pillars of reporting—Data, Type, Configure, and Style. \_\_\_\_\_\_\_\_\_\_\_\_\...
---Please consult security and risk organizations before proceeding with the design below. In an ideal scenario, we don't want retirees to access employee information. The follo...
Agentic workflows let AI take action, not just generate content. But successful ones require the right architecture: scalable, efficient, variable, and grounded. In this CRM AI ...
HR service delivery defines how employees experience HR every day. In a nutshell, it’s the way your organization delivers HR services, information, and support to employees acr...
Welcome to 2026! After our holiday break, we started the year's first Second Breakfast livestream with a project that began during the early days of the pandemic: turning the G...
Introducing Project Insights Generation Now available in ServiceNow Strategic Portfolio Management. This AI-powered capability analyzes your projects across all dimens...
ServiceNow Sales Kickoff 2026: Key Takeaways for the Year Ahead ServiceNow’s annual Sales Kickoff (SKO) took place from 20-22 January in Las Vegas, bringing together the compa...
Hola Community, ServiceNow and Figma recently collaborated with each other and things got interesting. I was recently reading about their vi...
Opening a Dialog on Button Click in a List (UI Builder) Configuration Steps Create the following records via configuration: 1. Action Assignment Table: sys\...
Process image for new tasks Agentic Workflow Overview: This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and iss...
This demo video presents ServiceNow’s AI-powered image-to-task workflow, which simplifies task management by automatically creating tasks from uploaded images. This reduces manu...
ServiceNow has evolved from a process-driven, no/low/pro code rapid development workflow platform into an AI-powered intelligent ecosystem that transforms how enterprises manage...
Why Database Security Matters The single most important feature that your custom scoped app must have, is data security. There is no other capability that is more imp...
Overview: With the ingestion of many different assets from many different scanners, we may run across the situation where we have items in the “unmanaged” ci class tables of U...
