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In my last article [Which is the best way to report on a Multi-Row-Variable-Set (MRVS)?](https://sn-nerd.com/2026/01/14/which-is-the-best-way-to-report-on-a-multi-row-variable-set-mrvs/) I pondered the different ways to report on Multi-row variable sets. I ...
Organizations that optimize their existing ServiceNow HR Service Delivery (HRSD) configuration consistently reduce case resolution times, improve employee satisfaction, and free...
A leading global provider of digital banking solutions, serving over 1 billion users across 100+ countries, was struggling with a fragmented IT service management environment. M...
Intelligent automation in banking is making a big difference across banking industries. It helps make services smoother and more personal for customers. Let’s talk about intelli...
Why do ServiceNow projects fail? It’s not because of the platform. It’s not because of the money or the investment either. And usually, it has little to do with your existing t...
The [ServiceNow AI Platform](https://www.emergys.com/enterprise-solutions/servicenow/) was purpose-built with native AI (Artificial Intelligence) designed to deploy intelligent ...
Today, banks produce a tremendous volume of data, but all this generated information is not easily accessible or usable. The job of [Workload Automation](https://www.emergys.com...
Quick answer: Enterprise architecture (EA) is a strategic framework that maps how technology, data, processes, and people connect, giving ServiceNow teams a clear foundation fo...
Enterprise architecture isn’t a buzzword. It’s the blueprint that determines whether an organization’s technology investments drive results or create costly redundancy. An enter...
An enterprise architecture framework is a structured approach that aligns IT investments, applications, and services directly to an organization’s strategic goals. When built co...
This is part of a series I’m writing to inspire myself and other builders by shining a light on companies that ServiceNow has acquired. If you’re dreaming of building something...
The Spark in the Conversation: What We Can Learn from ServiceNow’s Acquisition of Qlue _By a Builder, For Builders – A Series on What Past ServiceNow Acquisitions Teach Us Abo...
This is part of a series I’m writing to inspire myself and other builders by shining a light on companies that ServiceNow has acquired. If you’re dreaming of building something...
This is part of a series I'm writing to help remind myself (and anyone else building) that it's possible. These aren't just stories about companies ServiceNow bought. They're re...
This could be improved a lot. Let’s first talk about how this is working for me. Everything I read to do this either says make a rest call or use the “new transform data resou...
_This is part of a series I’m writing to inspire myself and other builders by shining a light on companies that ServiceNow has acquired. If you’re dreaming of building something...
The Story of Neebula: From Startup to Strategic Acquisition This week, I’ve been looking into the story of [Neebula Systems](https://en.globes.co.il/en/article-servicenow-acqu...
The Midnight Distraction It’s 1:33 AM. I should be fixing a bug, but here I am writing this post again. I got sidetracked reading an old ServiceNow press release from 2013. ...
Plugins needed - Mobile Studio ([com.glide.sg.studio](https://com.glide.sg.studio?utm_source=jaces-newsletter-247292.beehiiv.com&utm_medium=newsletter&utm_campaign=mobile-deve...
The other day, I was on the community slack, and a question popped up about reading the values for flows (flow designer, subflows, etc). I was under the impression that the dat...
Virtual Private Servers.... There's a little bit to know here. I was trying to find a good comparison site. Didn't see one so thought I'd toss my notes up here. These prices wer...
I'm building a solution and as part of this, I'm trying to make a easy to show interactive environment. One of the things I was thinking about was setting up Delegated developm...
The Message of the day on linux is helpful, but its long and... a little hard for things to stand out. I had a few questions about the MOTD. 1. Where is it stored? 2. How is ...
