Learn how to measure and troubleshoot agentic AI workflows. Replay the webinar.

Agentic AI is only as valuable as it is reliable. To build a production-ready environment, ensure your AI agents can accurately resolve incidents and perform at scale by using Agentic Evaluations. By proactively measuring and managing performance, you can identify and resolve issues before they affect your users, building trust and driving adoption.

The third and final session of ServiceNow's three-part Exchange webinar series, Activate, Deploy, and Trust Your Agentic AI , shows you how. We walk through the tools and processes to measure, evaluate, and optimize your Agentic AI workflows.

Learn how to use Agentic Evaluations by watching this session's recording (coming soon): Measure, Evaluate, and Troubleshoot Your Agentic AI. The session's slide deck is attached to the bottom of this post.

Prerequisites for the Webinar Series

Please complete the following before moving forward:

Upgrade to Yokohama Patch 11+ or Zurich Patch 5+
Activate AI Search
Install Now Assist for ITSM or the Now Assist Suite
Enable the Now Assist Panel

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Quick Tip

Confirm your patch version by navigating to https:// INSTANCENAME.service-now.com/stats.do

You'll learn how to:

Run automated evaluations in AI Agent Studio to confirm your agents are performing accurately and reliably. Build a real-world baseline using historical data to measure the exact impact of configuration changes.
Analyze performance results with detailed dashboards and granular breakdowns. Compare different configurations side-by-side and share objective data to prove the value of your AI Agents to stakeholders.
Troubleshoot technical blockers by validating your platform setup and core dependencies. Verify your plugins, store apps, and system properties against a technical checklist to ensure your environment is ready for production.

All Sessions Available for Replay

If you haven't watched them yet, watch the first two sessions of the series on activating and configuring out-of-the-box agentic workflows.

Session 1: Activate, Deploy, and Trust Your Agentic AI (Recording) — March 18, 2026
Session 2: Go Live with Agentic AI: Activate Workflows for Your Organization (Recording) — March 24, 2026
Session 3: Measure, Evaluate, and Troubleshoot Your Agentic AI (Recording coming soon) — March 26, 2026

Additional Resources

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Virtual Roundtables — Coming in April

Starting in April, there will be a series of Virtual Roundtables to get your specific questions answered by ServiceNow AI experts.

Have a question? Drop it in the comments below. ServiceNow AI experts are here to help with your specific challenges and opportunities.