Learn how to configure the Complaint Case Intake AI Agent in AI Agent Studio from start to finish. This video walks through reviewing the agent's out-of-the-box settings, verifying trigger setup, and confirming tool and instruction assignments so the agent can create incoming complaint case records. The next step is to customize the agent for your specific use case, which we cover here: https://youtu.be/hsK7vqrDIrQ See the complaint case intake AI agent in action along with the AI-powered workflow to handle complaint cases end-to-end: https://youtu.be/a0yw8JfcYQ8 Understand the data relationships and best practices for grounding the AI-Powered complaint case management, from our CRM AI Academy Series Webinar here: https://www.youtube.com/watch?v=AMok9DcGUbw For more information, refer to our docs: https://www.servicenow.com/docs/r/zurich/customer-service-management/now-assist-for-csm/acc-complaint-case-handling-agentic-wkfl.html