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ServiceNow runs nine World Forums in 2026. Two have already been, seven are still to come, and every one of them is free. This page is the full list with dates, venues and links. Below it, the honest answer to the question people actually ask us, which is ...
ServiceNow World Forum London is at ExCeL on 20 October 2026. Free to attend, 8:30am to 6pm, and this year it closes with Louis Theroux. We go to these events every year, and t...
ServiceNow World Forum Amsterdam is at RAI on 28 October 2026. Free, 8:30am to 6pm, and it is eight days after London. That gap matters more than it sounds. If you are in the B...
ServiceNow World Forum Paris is at Paris Expo Porte de Versailles on 2 December 2026. Free, 8:30am to 6pm, and it is the last World Forum of the year. That last point is the re...
If you're running Risk Management and considering the move to Advanced Risk, the switch itself is a single system property — but what it does behind that switch is significant a...
こんにちは、ServiceNowトレーニングチームです。 「いつか受けよう」と思いながら、なかなか動き出せずにいませんか？ ServiceNow認定資格は、スキルの証明やキャリアアップの後押しとなります。 しかし、「本番の試験がどんなものかわからない」「どんな準備をすればいいかわからない」といった不安から、受験を...
Autonomous Workforce is bringing AI Specialists to CSM :AI teammates that self-assign, research, and resolve cases end-to-end. This session is your first look at the CRM Case Ma...
With the September 2026 release, the Studio has been completely reimagined with a new build experience and faster path from ideation to deployed agent. The goal: compress time-t...
General availability • September 10, 2026 ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients The AI client orchestrates. ServiceN...
AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It governs which MCP servers agents can reach, sec...
It comes up on nearly every candidate call I have, usually about twenty minutes in, once we’ve got past the money. “Should I stay in consulting, or should I go in-house?” Ther...
In the last fortnight ServiceNow patched three vulnerabilities in its AI Platform that each scored a perfect 10.0, none of which required authentication to exploit. In the same...
On 27 August, ServiceNow published a security advisory covering four vulnerabilities in the AI Platform. Three of them scored a perfect 10.0. None of them need authentication, ...
What if AI could turn a customer request into a personalized recommendation, a governed business process, and a measurable business outcome? Discover how AI agents, TM Forum s...
A few clicks in the ServiceNow MCP Server Console turns a Scripted REST resource into a tool Claude can discover. Path parameters and OpenAPI schema properties become tool input...
Roughly a third of the ServiceNow roles that land on my desk have the wrong title on them. Not slightly wrong. Wrong in a way that costs the client six weeks and a rejected off...
At ServiceNow, we’ve found that our people do their best work when they feel valued, have support, and actively contribute their skills and talents. Unlocking this magical combi...
Discover how SPM now connects Project Workspace with \Collaborative Work Management (CWM)\ to support hybrid project management. See how a project manager assigns work that auto...
Explore how \Strategic Portfolio Management (SPM)\ Enterprise-Wide Deployment (EWD) lets organizations run multiple teams - IT, HR, Finance, and more - in a single instance with...
Setting up OAuth for a ServiceNow MCP server takes two minutes. The catch: the useraccount auth scope grants broad access to every REST API on the instance. The MCP server limit...
Ever since the commercialisation of the Graphical User Interface pioneered by systems like the [Xerox Star](https://en-academic.com/dic.nsf/enwiki/50007:~:text=Xerox%20Star,toda...
_ Question: _ What is the purpose of the use case? How can it be identified? What areas should we concentrate on, and how will it assist in the operational aspects of IT? &nb...
Disclaimer : _The specific solution described is achieved through configuration. There is no liability for ServiceNow to provide support, apply changes, fix de...
The Touchless Enterprise · Part 6 of 6 Six things that bite you. None of them show up on a whiteboard. All six showed up in production — usually months after launch, once nob...
The Touchless Enterprise · Part 5 of 6 Scoped to a category, not a team. Layer 3 is where the pattern gets specific — and where the org chart stops being the right boundary. ...
