News Jace Pro
News, acquisitions, companies, people, events, and public filings in one searchable place. No vendor press-release fog.
The signal desk
What are you trying to understand?
The latest
That Otto Panel in AI Admin Center Can Do a Lot More Than You Think Table of Contents - [Overview](overview) - [What the Conversational Interface Covers](whatyoucando) - [Three Agents Doing the Actual Work](agents) - [Self-Healing AI Agent](selfhealing)...
Planning for this year's North Carolina ServiceNow User Group event is well underway. We're targeting mid-October to November 2026, but we are still looking for two things from ...
This article turns encryption key management from a technical detail into a strategic security decision for ServiceNow customers. It shows how BYOK delivers practical customer c...
This article is for non-technical users configuring UI Policies for Catalog Items in Catalog Builder. It covers the most common mistake we see: two policies controlling the same...
Build Agent Skills and Rules: Organizing Your Development Process in Brazil https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FO89r...
https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F64SNUrRUH1g%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwa...
We're excited to introduce enhancements to the Wiz Container Vulnerability Response (CVR) integrations that provide richer runtime context for vulnerable container images and re...
How I found an AI agent hiding in Google Cloud? Before you start: Complete the prerequisite setup for the Service Graph Connector for GCP Vertex AI first: create the G...
If you've ever spent time diagnosing a record-based notification that refuses to fire — no email, no outbox record, no error — and event-based notifications on the same instance...
CWM Brazil Updates - 2026 September Release 📌 Please check out the Deep Dive Content (f.k.a Delta Decks) attached to this post for the release overview Value Ev...
Voice AI That Fits Any Telephony Stack: Meet Customers Where They Are AI Voice Agents are transforming how organizations serve customers. They can understand intent, a...
Watch a short demo of AI Regulatory Alert Summarization, a new feature of IRM Regulatory Change Management (RCM) for Brazil (Q3 26). It automatically synthesizes information fro...
![VinithaChukkala_0-1789584530465.png](https://www.servicenow.com/community/image/serverpage/image-id/529648i074E27AFCC4364AE/image-dimensions/796x450?v=v2 "VinithaChukkala\_0-1...
I’ve seen a lot of questions from folks wondering how they can configure their AI agent to accept an attachment from a user, rather than relying on pre-situated attachments, lik...
A practical guide to use AI to create your tasks in CWM If you are a knowledge worker, a team lead planning the work or a team member executing it, and you have a goal to get ...
ITOM Visibility automates infrastructure data acquisition across on-premises, cloud, and hybrid environments so your CMDB stays accurate. This overview introduces Discovery, Ser...
The Challenge AI-driven tools are moving quickly into clinical decision support, documentation, scheduling, and revenue cycle operations, offering real compliance and efficiency...
Executive Summary Performance Analytics (PA) can give leadership a clearer view of service performance, operational risk, and improvement opportunities. However, the presence ...
To be completely honest with you, I missed the news when CSS Container Queries first shipped. And when I finally heard about it, my very first thought was, _“Why exactly do I ne...
Why this article? During my recent ServiceNow AI Implemntation training sessions , I received several questions from participants who had successfully created AI agents and th...
A Service Desk Team Lead runs two questions at once. How do I get the team through today's work, and what needs to change so tomorrow's is better? At a recent Platform Academy s...
We're excited to be hosting the in-person Cincinnati SNUG Live Meeting, on October 1st at MadTree Brewing! We continue to refine the agenda as we get closer to th...
AI Gateway is ServiceNow's centralized control point for governing, securing, and observing cross-platform AI agent operations. It sits between your agent builder applic...
In 2026, AI accelerated both the ability for attackers to strike faster and stronger, and defenders to respond faster and more comprehensively. Recent incidents, including AI ag...
_In Article 2, - _Nandhakumar and I argued that agentic AI projects fail on data, not models and cited Gartner’s projection that over 40% of agentic AI projects w...
