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Introduction Strategic Portfolio Management (SPM) in ServiceNow provides organizations with a unified platform to align strategy with execution. The ServiceNow Strategic Portfolio Mana...
_ 免責事項： 本記事はServiceNowの公式な勉強方法やガイドラインではなく、筆者がCSA（Certified System Administrator）を取得した際の個人的な学習経験に基づくものです。学習スタイルは人それぞれですので、あくまで一つの参考としてお読みいただければ幸いです。_ ===== はじめに Serv...
Help agents triage and resolve complaint cases faster with structured, context-aware AI summaries Complaint Case Summarization is a generative AI skill that produces s...
Automatically triage, research, and manage complaint cases end-to-end through a coordinated team of specialized AI Agents Accelerate Complaint Case Handling is an agen...
Automate complaint intake and case creation through a structured, conversational AI Agent built for product and location-based grievances The Complaint Case Intake AI ...
What’s New in This Release: Quick Story Generation Generate a single story at a time with the new “Generate story” button. Provide 1–2 lines of story context (person...
Introducing AI-Generated Project Status Reports Now available in ServiceNow Strategic Portfolio Management. This AI-powered capability analyzes your project data and g...
At ServiceNow, we manage more than 240 AI use cases and 1,600 assets across our business—with governance built in, not bolted on. The AI Control Tower gives us full traceability...
Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a singl...
Learn how Demand Management enables you to create a centralized intake of business requests powered by Now Assist–transforming the demand intake process with conversational AI e...
Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a singl...
Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a singl...
The Australia Q1 release marks an important step forward in how ServiceNow Source-to-Pay teams reduce manual effort, respond faster, and operate with greater intelligence across...
Help Allocate Work is a platform agentic workflow that empowers supervisors and agent managers to distribute work fairly, intelligently, and at scale — without the limitations o...
Every unmonitored endpoint is a blind spot waiting to become an incident. This March, we're making it dramatically easier to eliminate those blind spots,&nbs...
 Short videos covering...
As organizations scale AI adoption, governing AI assets becomes increasingly complex and teams need visibility to ensure AI asset management align to business goals. This sessio...
Over the last decade, we’ve seen ServiceNow evolve from simple ITSM workflows to powerful automation with Flow Designer and Integration Hub. But what’s happening now feels diff...
Learn the foundations of Service Mapping, including patterns, schedules, and defining application services. This session will also cover how to identify service entry points, ma...
Join this session to learn how Moveworks integrates with Employee Center to deliver a smarter, more intuitive employee support experience. We’ll explore how AI-powered search, a...
Are you an HR Business Partner (or in a related HR role) working with tools, data, and employee experience day-to-day? Whether you manage talent insights, navigate HR cas...
Hello Cleveland SNUG Members! Mark your calendars! The next Cleveland SNUG is on Monday, June 8th at the KeyBank office in Brooklyn, Ohio. We're looking for customers w...
Platform Analytics Academy is a series of live sessions focused on an in-depth look at all things Platform Analytics. The bi-weekly event includes subjects around Platform Analy...
Come join us for a series of live events focused on ServiceNow's in-platform Process Mining solution (formerly known as Process Optimization). Every month product experts will d...
Join us for an overview of what’s new in the Q1 store release for Health and Safety. This session will walk through the latest features and enhancements, including Incident Patt...
