Kickstart Your Australia Release Guide -- Industry Solutions

The innovations in the Industry Solutions space was so enormous, it needed its own blog post

Industry Solutions
- Financial / Banking
  Financial Service Operations release notes
- Agentic Contact Center for Banking*
  Provide CSRs with workspaces that offer AI-enabled assistance during customer interactions and profile analysis
  Handle customer inquiries, review customer insights and get suggested actions through AI skills and agents
  View customer data such as account details and recent transactions without toggling between applications.
  See Agentic Contact Center for Banking for more information
- Card data security
- Dispute Content Pack for US Regulations
- Dispute Rules Content Pack for Mastercard / Visa
- Financial Services Card Operations
  - Automated document submission in Mastercard transaction dispute process
  - New subflow and action to support Card data security
- Financial Services Operations
  - BLOG -- FSO Australia Q1'26 General Release Now Available
  - WEBINAR -- Modernizing Financial Services Operations
  - Now Assist for Financial Service Operations (FSO)
  - Case type selector
- Visa Spoke
- Integrations: Visa, Mastercard, Verifi CDRN
  - Integration components for the Mastercard document attachment and validation enhancement

Government

Rethinking Government: Emerging tech can help governments deliver great experiences

Put AI to work for Government: Deliver end-to-end experiences, operate at scale to accelerate efficiency

Government Transformation Study

AI Powered Cities Study

2026 Government Forum

REPORT - Forrester Wave: Industry Cloud Solutions for Public Sector, Q1 2026
- Public Sector Digital Services

Retail & Hospitality

Associates and managers aren’t spending all day at a desk—they are moving around the store, serving customers and keeping the location up and running. The new mobile app provides a streamlined experience for them to request help from HQ and see information about their store.

BLOG -- Optimize your retail operations through seamless store-HQ connectivity

Community -- Retail & Hospitality

BLOGS -- Retail & Hospitality

Put AI to work for retail
- Retail Service Management and Retail Operations
  BLOG -- What's New in the Australia Release for Retail Industry Products
  Retail Operations Platform Overview
  Retail mobile app
  Retail portal
  Retail applications release notes
  Retail organization data model
  Retail case overview | Retail case types |
  VIDEO -- Retail Data Model and Retail Base Case
  VIDEO -- Discover What's New in the Q1'26 Store Release for Retail Industry Products
  VIDEO -- Retail store plans and fulfillment
  BLOG -- Retail Data Model Quick Start Guide

Manufacturing (Link)

BLOG -- What's new in the Australia release for Manufacturing Commercial Operations (MCO)

Manufacturing Commercial Operations release notes
- Manufacturing Commercial Operations
  Unified AI assisted lifecycle management from submission to resolution
- Dealer Portal
  Dealers can submit product non-conformance issues through the dealer portal
- Playbook driven resolution workflow with context aware recommendations based on historical data
- Recall management data model for parts availability and parts groups enable OEMs to manage complex product recalls
- Now Assist for Manufacturing Commercial Operations (MCO)
- Industrial Connected Workforce Mobile Experience
- Mobile Task Management
- Mobile Standards Hub
- Intuitive and minimal input actions
- Guided Task Execution
- Performance & Reliability Enhancements
- Report any safety related incident
- Industrial Guided Tasks
- Authoring Guided Tasks
- Assessment-driven scoring, evaluation, and execution
- Automation and Smart Actions
- Easy accessibility and execution
- IGT Lifecycle Governance
- Create standards using templates
- Industrial Standards
- Industrial Standards Library
- Scheduling standards
- Skill-based task management

Technology Industry (Link)

BLOG -- What's new in the Australia release for Technology Providers
- Success renewal *Powered by Now Assist
- Success booking *Powered by Now Assist
- Product adoption data for customer success
- Foundational data sync for Service Bridge
- Diagnostic framework support

Telecommunications Customer 360
Filter sold products displayed by product and modify configurations, suspend, resume or disconnect
Customer history (fka The Interaction history)

This was just the Industry Solutions, click to view my entire Kickstart Your Australia Release Guide