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Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadership — your experience is exactly what we need. The ServiceNow UX Research ...
Reminder: Upcoming SNUG on March 19th! Hello SNUG Members! It’s not too late to [register](https://rsvp.servicenow.com/gr-snug-2026...
Date: Thursday, April 16 Time: Doors open at 9:00 AM | Reception wraps at 4:00 PM Location: ServiceNow Orlando Office | 12900 Science Dr, Orlando, FL 32826 &n...
What is customer service management in ServiceNow? Customer service management (CSM) in ServiceNow is a module that connects customer requests to back-office fulfillment on a ...
Hello Community! We’re excited to share a new documentation update designed to make it easier for you to find the TMF APIs used across telco products. What’s ...
Your four-phase playbook for adopting Now Assist and Agentic AI on ServiceNow, from first activation to enterprise-wide autonomous workflows. Covers the 7 Pillars of AI Readines...
We are excited to announce the March 2026 release for Employee Center. 1. Request page enhancements: List view and new opt-in experience&nbs...
We're excited to share what's new in Localization Workspace as part of our first quarterly release in 2026. This release sees the addition of two guided tours, brings greater co...
We're conducting a research survey on how AI and automation behave over time in enterprise environments. The goal is to better understand expectations around persistence, overs...
Discover the latest features and enhancements in the ServiceNow Q4 2025 Zurich release for Enterprise Architecture.
Use Zero Copy Connectors to connect to external data sources and retrieve data to power AI agents and enrich workflows on the ServiceNow AI Platform. In this video we’ll review ...
Join us for a free, half-day workshop for IT leaders, CMDB teams, and ServiceNow practitioners. RSVP: [https://rsvp.servicenow.com/itomhouston26](https://rsvp.ser...
As organizations adopt ServiceNow across multiple business domains, the platform often evolves from a specialized IT service management solution into a broader enterprise workfl...
Digital transformation has fundamentally changed how organizations design and operate their technology environments. Enterprises increasingly rely on workflow platforms to autom...
ServiceNow often describes this maturity progression using the framework of Crawl, Walk, Run, and Fly. Each stage represents a deeper level of alignment between the CMDB, servic...
SPM Australia Release - 2026 March 📌 Please check out the Delta Decks attached to this post for release overview 