Professor Idris is in, Welcome to ServiceNow University

Every Minute Matters

Road to Knowledge | Episode 3

From Startup to ServiceNow: The Story of ITapp

_This is part of a series I’m writing to inspire myself and other builders by shining a light on companies that ServiceNow has acquired. If you’re dreaming of building something...

Celebrating API leadership and resilience

From Consulant to Catalyst - Intreis and the GRC Shift at ServiceNow

Back in 2012, I spent many evenings and weekends on the ServiceNow Community, answering forum posts, helping people troubleshoot tricky platform issues, and doing whatever I cou...

We Are ServiceNow: Munich

Road to Knowledge: Episode 2

Road To Knowledge

Knowledge 2025: Where AI gets to work

No, of course I can! Refusal Mechanisms Can Be Exploited Using Harmless Fine-Tuning Data

Certifiable Robustness Against Dynamic Data Poisoning Attacks

ReTreever: Tree-based Document Organization for Retrieval

Few-Shot Multimodal Multihop Data Synthesis with Knowledge Distillation for Question Answering

Cultivating a better planet—and stronger teams

Cultivating a better planet—and stronger teams

Neebula - Startup to Acquisition

The Story of Neebula: From Startup to Strategic Acquisition This week, I’ve been looking into the story of [Neebula Systems](https://en.globes.co.il/en/article-servicenow-acqu...

Road to Knowledge | Episode 2

The 9-Year Overnight Success: Mirror42's Path to Enterprise Mastery

The Midnight Distraction It’s 1:33 AM. I should be fixing a bug, but here I am writing this post again. I got sidetracked reading an old ServiceNow press release from 2013. ...

Meet Hendrik-Jan: Championing culture and community through technology

Road to Knowledge | Episode 1

Teleperformance (TP) powers exceptional customer experience

AI platform powers Griffith University’s drive for service excellence

Hiding "Discuss" button on ServiceNow

The other day I needed to remove the “Discuss” button. This is an instance wide configuration. Thankfully, [others have written about this](https://www.servicenow.com/community...