Smart Assessments add intelligence and consistency to field service questionnaires when configured effectively. In this FSM Academy session, you’ll learn how to design and configure Smart Assessments for Field Service Management to capture the right information in the field and drive meaningful outcomes. We’ll cover best practices for structuring questions, applying conditional logic, and connecting responses to follow-on actions such as recommendations, task creation, and service decisions. This session is ideal for FSM administrators and implementers looking to move beyond static questionnaires and enable smarter, more responsive field service experiences. --- Don't miss out on future opportunity to connect with ServiceNow experts and get your questions answered! Register today! https://info.servicenow.com/ServiceNowExchange-CRM-Solutions.html?cid=losn:youtube Live on ServiceNow is now ServiceNow Exchange! ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events: https://www.servicenow.com/community/servicenow-exchange-events/ct-p/servicenow-exchange-events