For every ServiceNow release, I like to learn a little about the place it is named after and draw some parallels to what we’ve built. When Australia came up, I felt confident. I’ve got this one.

Except it turns out approximately 100% of my knowledge of Australia comes from watching Crocodile Dundee as a kid.

So, I did what I always do. I went and actually learned something.

The concept that stopped me was the Walkabout, a rite of passage in Australian Aboriginal culture where a young person navigates the wilderness alone, reading the terrain as it actually is, not as someone described it. Mick Dundee didn’t need a map because he’d walked every inch of that Outback himself.

Most organizations are still navigating their operations from a map that was drawn when the workflow was designed. That map almost never matches the terrain.

Process Mining is your walkabout. It shows you what’s actually out there for your workflows and your AI agents. The Australia release takes that walkabout deeper than ever. Let’s head out and explore the enhancements.