Process Mining for HR workflows: Your Data-Driven Insights for AI Agent Success

I recently hosted a ServiceNow Exchange webinar on how Process Mining for HR workflows can drive AI agent use cases — from identifying where to deploy them to measuring their impact once they're live. If you're looking to improve the velocity and quality of HR service delivery with AI agents, this one's for you.

Watch the Recording: Process Mining for HR Workflows — Data-Driven Insights for AI Agent Deployments

HR teams are under more pressure than ever to resolve cases and tasks faster, onboard employees seamlessly, and deliver experiences that keep people engaged. AI agents promise to help — but only if you deploy them in the right places and continuously improve them once they're live.

That's exactly where Process Mining comes in. Not as a reporting tool. Not as another dashboard. As the  intelligence layer that tells you where AI agents belong in your HR workflows and whether they're actually making things better once they're deployed.

See It in Action

We recently hosted a ServiceNow Exchange session that walks through exactly how this works — from Process Mining basics to live demos of HR case analysis, lifecycle event optimization, and AI agent performance monitoring.

Watch the Recording: Process Mining for HR Workflows — Data-Driven Insights for AI Agent Deployments