Attach a layout, state model, and playbook to a workflow to define what it captures, its lifecycle, and how users are guided through it. Before you begin The issue workflow must exist, with its basic details saved. See Create an issue workflow. Role required: sn_grc_issue_mgmt.issue_workflow_admin About this task The layout defines the fields, sections, header information, and vertical navigation available for an issue. The state model defines the lifecycle stages an issue moves through and the rules for moving between them. The playbook provides the step-by-step guided experience users see while working through the issue lifecycle. For more information, see: ServiceNow product documentation: https://www.servicenow.com/docs/r/governance-risk-compliance/grc-common-functions/add-the-layout-state-model-and-playbook-to-a-workflow.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast: https://www.youtube.com/playlist?list=PLCOmiTb5WX3qvGq7Cp3o2KkCiplJyqQOK