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Quantum computing is reshaping the cybersecurity horizon, and the countdown to post-quantum readiness has already begun. Yet for many organizations, cryptographic assets remain hidden in plain sight, spread across clouds, applications, infrastructure, and t...
Following go-live, Abbott teams quickly adopted a new application inventory process, reducing information management burdens and improving data accuracy.
Every Chief Strategy Officer, Chief Information Officer, and Portfolio Director faces the same executive challenge: ensuring every dollar allocated to technology and change dire...
Every Chief Risk Officer, Risk Committee, and GRC Leader faces the same fundamental challenge: translating technical telemetry into quantified business exposure so leadership ca...
Every executive leadership team focuses on the same fundamental imperatives: driving sustainable growth, maximizing capital efficiency, mitigating enterprise risk, and protectin...
Give voice agents real-time, cited AI guidance without leaving the call Live Agent Advisor (also called Live Agent Assist) is an AI Agent that reads the live transcript of a v...
Most of us install a dependency once and never look at it again. It does its job, the tests pass, and we move on. But the web platform keeps moving too, and a surprising number ...
Workplace Service Delivery (WSD) capabilities are now available in Moveworks. Employees can set their office schedule, view colleague availability, find and reserve a space, and...
I'll walk through connecting Linear as an MCP server in ServiceNow Build Agent, from prerequisites through to connecting to Linear via Connect Hub. Linear is one of the easier o...
We are very excited to share the final [Cincinnati Snug](https://rsvp.servicenow.com/Cincysnug25) Agenda showcasing 4 customer speakers: Reed Elsevier, CBTS, West...
AI is everywhere these days, and ServiceNow is no exception. With Now Assist , the platform brings generative AI into everyday workflows to help users write content, summarize r...
Have you ever received a sys\_id and been asked to investigate a record, but had no idea which table it belonged to? One of the most common troubleshooting scenarios in Service...
Across the EU, universities and employers face a shared challenge in different contexts—varying languages, labour markets, and expectations of graduate readiness. The core quest...
In this SSH episode I review 77 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relev...
Knowledge articles aren't just text. Ours had SharePoint links, intranet portals, Viva Engage pages, external docs — all embedded as raw <a href> tags in the article HTML. When ...
Knowledge articles aren't just text. Ours had SharePoint links, intranet portals, Viva Engage pages, external docs — all embedded as raw <a href> tags in the article HTML. When ...
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Most organisations have architecture principles. These principles provide guidance for decision-making, support governance processes, and help maintain consistency across projec...
Architects spend a significant amount of time thinking about how solutions will be implemented, scaled, and supported. However, one topic receives surprisingly little attention:...
One of the biggest shifts in my thinking over the years has been moving away from designing solutions around individual applications and instead focusing on business capabilitie...
Shared configuration tables often appear to be a sensible design decision. They reduce duplication, centralise data management, and simplify administration amongst various actua...
![Market_Man_A_view_of_turntables_in_the_Las_Vegas_Sphere_from__25e2ffc7-6ffc-49d2-98c8-2baa89bcbbff_3.png](https://www.servicenow.com/community/image/serverpage/image-...
![Jami Tucker, Data Foundations Outbound Product Manager](https://www.servicenow.com/community/image/serverpage/image-id/525240i6D985BA9AD82427C/image-size/small?v=v2&px=200 "Mi...
![Derek Kitzleman, ITOM Outbound Product Manager](https://www.servicenow.com/community/image/serverpage/image-id/525136i3440CCD25D383640/image-size/small?v=v2&px=200 "MichaelHan...
