ServiceNow News
747 items
ServiceNow’s Australia release (GA May 5, 2026) introduces significant enhancements to the Configuration Management Database (CMDB), with a strong focus on AI-driven automation, Dynamic Identificat...
ServiceNow Australia Release – CMDB and CSDM Enhancements
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_ Use Case: _
What constitutes Event Management and how is it managed through ServiceNow? Are there any configurable solutions available within ServiceNow?
_ Solution: _
_ What is Noise?...
ITOM - The Smart Guide for Event Management Framework
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about 11 hours
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Autonomous workforce FAQ and troubleshooting
Last updated September 2026
- What is an autonomous workforce and AI specialist?
An autonomous workforce is a collection of various AI speci...
Autonomous workforce FAQ and troubleshooting
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The Issue
A reference variable within a Multi-Row Variable Set (MRVS) is dependent upon the value of a catalog item variable.
Workaround
Create another variable in the MRVS. Then...
How to Use a Reference Qualifier in a MRVS that is Dependent Upon a Variable Outside the MRVS
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2 days
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Unlocking Productivity and Accessibility with Doc-to-Voice Agent
Transforming the Way Enterprises Interact with Documents
Table of Contents
- [Reimagining Document Interaction: Let Your Docum...
Unlocking Productivity and Accessibility with Doc-to-Voice Agent
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2 days
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What It Takes to Lead a ServiceNow User Group
Being a ServiceNow User Group (SNUG) leader is about creating space where practitioners show up to learn, connect, and grow together. It's rewarding ...
ServiceNow User Group (SNUG) Leader Guidelines
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2 days
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Vibe Code a Game with Claude & ServiceNow's AIUX Framework
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2 days
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AI Control Tower Observability & Monitoring
Frequently Asked Questions
Quick Navigation
Overview — What is AICT Observability?
Getting Started — Prerequisites & setup steps
Evaluati...
AI Control Tower Observability & Monitoring FAQ
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3 days
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What the connector is and how it works
The Service Graph Connector (SGC) for Armis is a CMDB ingestion tool. Its job is to take the asset inventory Armis has already discovered and ingest it...
Armis Service Graph Connector for ServiceNow — Basic Troubleshooting Before Opening a Case
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3 days
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Extend ServiceNow Discovery to Any Network Device—Custom or Standard
Out-of-the-box discovery works great—until you need to find a device that isn't covered. Maybe it's a vendor-specific model in...
Extend ServiceNow Discovery to Any Network Device—Custom or Standard
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Beginning September 3, 2026, the 'm' patch becomes the mandatory quarterly patching target for commercial instances, replacing the full patch and folding the latest ServiceNow AI applications and t...
Quarterly 'm' Patches Are Here: AI Application Updates Now Ship Inside Your Regular Patching Cycle
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What happens when you combine vibe coding, Claude, and Servic...
Vibe Code a Game with Claude and ServiceNow AIUX Framework
ServicePortal.io
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3 days
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What happens when you combine vibe coding, Claude, and ServiceNow’s AIUX Framework? In this video, I build a fully playable Awsm themed Pacman-style game on ServiceNow using Visual Studio Code and ...
Video
Vibe Code a Game with Claude & ServiceNow's AIUX Framework
ServicePortal.io
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3 days
August 11th, 2026 - What's New in ATF: Modern UI Testing and Automated Test Maintenance
_Platform Academy | August 11, 2026_
Testing just got a whole lot smarter.
In this Platfo...
What's New in ATF: Modern UI Testing and Automated Test Maintenance
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_Nisarg Shah is VP of IT Operations Management at ServiceNow, responsible for AIOps and Service Graph _
ServiceNow Community
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4 days
_Nisarg Shah is VP of IT Operations Management at ServiceNow, responsible for AIOps and Service Graph _
![MichaelHansen_0-1788213358266.png](https://www.servicenow.com/community/image...
Your business expects a giant leap. G2’s Fall Grid reports show you the next small step.
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4 days
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How to Build a Self-Optimising AI Triage Architecture on ServiceNow
The architecture behind this build was covered in [Smarter Triage: a layered AI architecture that keeps costs in check at ...
Predictive Intelligence + AI Agent = Superpower [Building guide]
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