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Previous: https://youtu.be/xlwypY2B5AM Next: https://youtu.be/aA6HymKtajI Full written series: https://devlink.sn/mcp-server-console-series Everything built so far means nothing until an AI client connects to it. Here I add a custom connector in Claude, run...
Stop Redacting by Hand. Let AI Do the Heavy Lifting. Introducing: Redaction Agent for SmartDocs GA August 2026 Table of Contents - [What is the Redaction Agent?](whatisthe...
ServiceNow introduces a new agentic capability, AI Specialists, that join your team, work your incidents, and continuously improve over time. The first delivered out-of-box AI S...
In this SSH episode I review 38 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relev...
Workflow Data Fabric · Instance to Instance Read it live. Three ways to connect one instance to another. Almost nobody runs a single instance. Most organizations run a fleet—o...
Previous: https://youtu.be/2aWfFCewdOA Next: https://youtu.be/zX1GgStwGpA Full written series: https://devlink.sn/mcp-server-console-series None of what I've built matters if Cl...
Hear our seasoned Enterprise Architecture implementation experts share best practices on Establishing your Application portfolio, Measuring the health and vitality of that portf...
Reduce Support Requests and Drive Self-Service Adoption with Our New Dynamic Guidance Course Table of Contents - [Introducing: Getting Started with Dynamic Guidance](introdu...
AI Gateway as part of AI Control Tower is back on September 10th. This post is a heads-up on what's coming and why it matters. A full GA article with documentation links and get...
Premium Chat 101 If you have opened the Otto Panel (fka Now Assist Panel) lately, you know it consists of only text based chats with maybe a hyperlink to a catalog ite...
[Step 1: Identify Goals and Use Cases](https://www.servicenow.com/community/armis-articles/setting-up-the-environment-step-1-identify-goals-and-use-cases/ta-p/3590679) [S...
nderstanding the complexity of your IT assets and vulnerabilities is a critical step towards cyber resilience. We're here to help guide you through the process with practical in...
I am sure you all have heard the story of the sand, pebbles, and rocks before. It is all about the order you add them, so everything fits in a jar. Let’s put this in...
Armis integrates seamlessly with the tools in your security ecosystem, correlating data from hundreds of sources, including endpoint security solutions, vulnerability scanners, ...
There are two collector deployment options: - Virtual - Physical Virtual and physical collectors are in essence the same and perform the same tasks. ...
There are two collector deployment options: - Virtual - Physical Virtual and physical collectors are in essence the same and perform the same tasks. ...
SPM Financials: Fix Cost Plan / Actual Cost mismatches with dry-run Problem statement A common ServiceNow SPM financials issue is when a project or demand shows incorrect or...
Before building anything, I map the concept onto the platform. There are four records you'll keep running into with MCP on ServiceNow, and seeing the shape of them first makes t...
When migrating dashboards and reports from development to production in a ServiceNow scoped application with Application Administration enabled (true), the dashboards may become...
Most ServiceNow roadmaps focus on growth. Organisations plan new capabilities, new modules, new automations, and new user experiences. Roadmaps are typically filled with initiat...
Over 14 years of ServiceNow consulting across more than 10 companies, I've observed that nearly every organization struggles with technical debt — and it worsens as more busines...
The Administration for Security Exposure Management application offers a unified administrative experience across all Unified Security Exposure Management (USEM) applications. I...
Can ServiceNow expose its own skills, REST APIs, flows, and knowledge graphs as tools for an external AI to consume? The answer is yes. Watch as Sayan and Sujan walk though the ...
In this tutorial, we’re going to go over MCP client setup to connect to a ServiceNow MCP Server via OAuth 2.0. I’m going to use the HRSD MCP Server (released August 2026) and de...
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