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Bring Your Own Key to ServiceNow KMF — Part 2: Importing Your Key _This is Part 2 of a three-part series on using your own encryption key inside ServiceNow's Key Management Framework. [Part 1](https://www.servicenow.com/community/servicenow-ai-pla...
ServiceNow Virtual Agent powered by Now Assist can significantly enhance self-service experiences, so it is equally important to evaluate the quality of those interactions to en...
As ServiceNow environments grow, organizations often end up with dozens or even hundreds of catalog items that require different approval groups. A common approach is to create ...
The September 2026 release gives organizations more ways to express their brand in EmployeeWorks Web App, helps employees find and navigate content more easily, and expands comm...
What is MCP Server Console? MCP Server Console is the inbound surface of ServiceNow's Action Fabric, giving enterprises a centralized workspace to register, govern, and...
The list of TMF APIs certified as of Brazil Release, Sep 2026are given in the table below. There is support for one new API i..e TMF 679 - Product Offering Qualification...
AI agents can only deliver outcomes that teams can trust when the data behind them is connected, governed, contextualized, and trusted. [Join us for Building the data foundatio...
Connecting Claude to a ServiceNow MCP server ends at an OAuth consent screen. ServiceNow isn't handing over a blanket key. A logged-in user approves one specific application for...
ServiceNow World Forum London is at ExCeL on 20 October 2026. Free to attend, 8:30am to 6pm, and this year it closes with Louis Theroux. We go to these events every year, and t...
こんにちは、ServiceNowトレーニングチームです。 「いつか受けよう」と思いながら、なかなか動き出せずにいませんか？ ServiceNow認定資格は、スキルの証明やキャリアアップの後押しとなります。 しかし、「本番の試験がどんなものかわからない」「どんな準備をすればいいかわからない」といった不安から、受験を...
With the September 2026 release, the Studio has been completely reimagined with a new build experience and faster path from ideation to deployed agent. The goal: compress time-t...
AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It governs which MCP servers agents can reach, sec...
In the last fortnight ServiceNow patched three vulnerabilities in its AI Platform that each scored a perfect 10.0, none of which required authentication to exploit. In the same...
On 27 August, ServiceNow published a security advisory covering four vulnerabilities in the AI Platform. Three of them scored a perfect 10.0. None of them need authentication, ...
Learn how ServiceNow's AI Control Tower gives an AI Center of Excellence team one system of record to discover, govern, secure, monitor, and measure every AI asset across the en...
Roughly a third of the ServiceNow roles that land on my desk have the wrong title on them. Not slightly wrong. Wrong in a way that costs the client six weeks and a rejected off...
In this SSH episode I review 44 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relev...
Ever since the commercialisation of the Graphical User Interface pioneered by systems like the [Xerox Star](https://en-academic.com/dic.nsf/enwiki/50007:~:text=Xerox%20Star,toda...
Flow Designer is a foundational skill on the Now Platform. You cannot move forward as a real ServiceNow practitioner without mastering it, and one of the most common pitfalls in...
Application Registry handles who gets in. The MCP Server is what the AI connects to. MCP Tools are the specific things it can use. The backing implementation does the work. That...
What it is Legal teams get work from everywhere — contract reviews over email, NDA questions in chat, compliance approvals in spreadsheets. Legal Service Delivery brings all o...
ServiceNow’s Australia release (GA May 5, 2026) introduces significant enhancements to the Configuration Management Database (CMDB), with a strong focus on AI-driven automation,...
_ Use Case: _ What constitutes Event Management and how is it managed through ServiceNow? Are there any configurable solutions available within ServiceNow? _ Solution:...
Autonomous workforce FAQ and troubleshooting Last updated September 2026 - What is an autonomous workforce and AI specialist? An autonomous workforce is a collection...
In this SSH episode I review 57 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relev...
