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On February 3, 2026, the Platform Academy, hosted by Sharon Barnes and featuring Paty Montesinos, delivered a focused session on monitoring and managing Now Assist usage in ServiceNow Subscription Management. If you’re responsible for maximizing your organi...
As manufacturers expand their operations and reach, the need to effectively manage their dealer networks becomes a priority. [Dealer management in manufacturing](https://www.eme...
Overview of Retail applications for streamlining store operations and communication between retail locations and headquarters. Learn about retail case types, the retail portal, ...
As this is a recurring discussion it is a good topic to explain via different use cases. A Dynamic CI Group is a logical grouping of Configuration Items (CIs) that can be ...
If you have ever launched a Service Portal or Workspace and watched search return stale, noisy, or risky results, this guide is for you. You will see how ServiceNow AI Search ac...
ReleaseOps in the Zurich release gives us a powerful way to orchestrate application deployments end to end – but many real-world releases still depend on critical manual tasks. ...
Risk and compliance assessments are foundational to enterprise governance — but for the people completing them, they’re often repetitive, time-consuming, and frustrating. Annual...
Explore the capabilities of ServiceNow's mobile applications, Agent Mobile and Now Mobile, and how they can benefit different personas within an organization. We cover the workf...
Field data type selection is not a cosmetic UI decision—it's a strategic architecture choice that determines application scalability, reporting capability, and business autonomy...
In the [first part of this series](https://www.smashingmagazine.com/2026/01/beyond-generative-rise-agentic-ai-user-centric-design/), we established the fundamental shift from ge...
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What Exactly Is an Engagement? So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your cu...
Overview of Retail applications for streamlining store operations and communication between retail locations and headquarters. Learn about retail case types, the retail portal, ...
---Please consult security and risk organizations before proceeding with the design below. In an ideal scenario, we don't want retirees to access employee information. The follo...
HR service delivery defines how employees experience HR every day. In a nutshell, it’s the way your organization delivers HR services, information, and support to employees acr...
Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CS...
Process image for new tasks Agentic Workflow Overview: This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and iss...
ServiceNow has evolved from a process-driven, no/low/pro code rapid development workflow platform into an AI-powered intelligent ecosystem that transforms how enterprises manage...
Why Database Security Matters The single most important feature that your custom scoped app must have, is data security. There is no other capability that is more imp...
Overview: With the ingestion of many different assets from many different scanners, we may run across the situation where we have items in the “unmanaged” ci class tables of U...
[Speaking of charts](https://css-tricks.com/css-bar-charts-using-modern-functions/)… When was the last time you had to use a pie chart? If you are one of those people who have t...
Minha jornada no ServiceNow começou lá por 2017–2018 e, desde o primeiro momento, fiquei profundamente impressionado com a comunidade. A vasta troca de conhecimento, a riqueza d...
_Audits don’t have to be chaos_ How many hours will your leaders lose this quarter verifying user access? As reviews loom, the audit cycle repeats: exporting spreadsheets, chas...
Overview of the project management area of the Strategic Portfolio Management application. Role required: it\_project\_manager This video covers: 00:00 Intro 00:17 Project works...
Register an application through the Microsoft Entra ID portal servicenow servicenowdemo For more information see: Documentation page: https://www.servicenow.com/docs/r...
