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Confession time: I’ve read about the [performance benefits](https://developer.chrome.com/blog/scroll-animation-performance-case-study) of scroll-timeline(), but when I see [an impressive JavaScript scrollytelling site like this one](https://spark.thedigital...
If you turned on ServiceNow Intelligent Search in CMDB Workspace and still get inconsistent CI results, the issue is rarely the search box. It is almost always your CMDB signals...
Interop 2026 is formally a thing. So, you know all of those wild, new CSS features we’re always poking at but always putting under a “lack of browser support” caveat? The Big Th...
Disclaimer: This article reflects my personal views based on experience with ServiceNow products and does not represent the official position of ServiceNow. For the most up-to-d...
Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CS...
Big Picture > Discovery and Service Mapping populate and enrich the CMDB. > Event Management consumes and acts on CMDB data. > CMDB Governance protects and sustain...
With the Zurich Patch 4 update—and starting from Conversational Integration with Google Chat version 2.0—ServiceNow now brings Now Assist for Virtual Agent directly into Google ...
_It’s seems that every year my unspoken New Year’s resolution is to write…but I haven’t been able to make it stick. I happened to read my_ [_2023 New Year’s post_](https://rockc...
Hello [@all](https://www.servicenow.com/community/user/viewprofilepage/user-id/129398) I have created a sys\_template and added html with inline css but it didn'...
Kindly assist with the following issue: I need to map two catalog items A and B to an order guide based on the value of the variable XYZ , which i...
_Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given._ I'm excited to share something I've been working on priva...
If you have recently installed any Now Assist plugins after acquiring Pro Plus or Enterprise Plus products, or are planning to do this in the near future, I recommend reading an...
Dear all, How to stop the PDI instance from redirecting to App Engine Studio. I prefer the old UI where we have the Application Navigator and we can toggle between diff...
Read operation on table 'sn\_hr\_core case relations' from scope 'Now Assist for HR Service Delivery (HRSD) was denied. The application 'Human Resources: Core' must declare a Re...
Hello, Custom UI actions( related links just referring to another site) built on custom application are visible on UI16 but not on workspaces. though the below op...
Hi Team, I’m looking for guidance on implementing an automated cleanup process for Assignment Groups in ServiceNow. Below are the conditions we need to validate as part...
So here is the situation we have and what we are trying to do I have a Variable Set - User Information It has the following Customer Name (reference to active users) Manager...
Hello, I just wanted to contribute by sharing how to make an attachment mandatory in ServiceNow when, for some reason, you can’t use the default “Mandatory attachment” b...
Financial Services Operations (FSO) for Banking: Application Overview Objective: This document provides a high-level overview of ServiceNow Financial Services Ope...
Every organization produces a constant stream of content—marketing materials, presentations, policy documents, training assets, and external communications. Without a structured...
Accelerating Agent Responses with Now Assist’s Activity Response Generation When customer service or IT tier agents face complex cases with dozens of updates, they spe...
Lease administration is no longer a back-office function—it is a material driver of financial accuracy, portfolio agility, and executive confidence. ServiceNow Lease Administrat...
This issue of What’s !important is dedicated to our friends in the UK (aka me), who are currently experiencing a very miserable 43-day rain streak. Presenting: the five most int...
Imagine a user opening a mental health app while feeling overwhelmed with anxiety. The very first thing they encounter is a screen with a bright, clashing colour scheme, followe...
Pattern Development Best Practices for ServiceNow Discovery and Service Mapping Designing efficient, scalable, and upgrade-safe patterns is essential for maintaining a...
