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Now Assist · Consumption Forecasting A 6-Step Framework for Now Assist Consumption Forecasting A structured approach to planning AI consumption with confidence — from entitlement baseline to growth modeling By Neha Agrawal · Product Manager ...
In this tutorial, we dive into Query Business Rules. Learn how to use this "Before Query" logic to filter data at the database level before it ever reaches the user's list view....
Build Agent keeps getting better. In this episode, we walk through the Q4 2025 release, including the new planning tool, image uploads, Figma integration, ATF troubleshooting ag...
Disclaimer: This article reflects my personal views based on experience with ServiceNow products and does not represent the official position of ServiceNow. For the most up-to-d...
> Q: How do you bi-directionally sync Comments or Work Notes between two ServiceNow tickets, both ways, without an infinite loop, and without messing with the Task table or per...
In this article, we'll be walking through how to automate goal progression in Strategic Planning by making an example based on the completion of aligned planning items against a...
Hello Community, We’ve all been there: you make a field mandatory on a form using UI Policy, only to find a week later that someone bypassed it via a List Edit , an Exc...
I’m sure you’ve heard of streaks or used an app with one. But ever wondered why streaks are so popular and powerful? Well, there is the obvious one that apps want as much of you...
Explore the transformative changes coming to your Platform Analytics experience with the Australia upgrade. This comprehensive walkthrough demonstrates how Core UI capabilities ...
Protect your ServiceNow instance from performance degradation! In this tutorial, we explain how to configure REST API Rate Limit Rules to control inbound traffic. We walk throug...
Confession time: I’ve read about the [performance benefits](https://developer.chrome.com/blog/scroll-animation-performance-case-study) of scroll-timeline(), but when I see [an i...
Interop 2026 is formally a thing. So, you know all of those wild, new CSS features we’re always poking at but always putting under a “lack of browser support” caveat? The Big Th...
Disclaimer: This article reflects my personal views based on experience with ServiceNow products and does not represent the official position of ServiceNow. For the most up-to-d...
With the Zurich Patch 4 update—and starting from Conversational Integration with Google Chat version 2.0—ServiceNow now brings Now Assist for Virtual Agent directly into Google ...
If you have recently installed any Now Assist plugins after acquiring Pro Plus or Enterprise Plus products, or are planning to do this in the near future, I recommend reading an...
I am facing an issue with the following scheduled script execution code, where it runs fine for one case record but fails for other records. When I run the same script for the f...
Hi I have a requirement where when I click on add button on planned asset tab only those assets where residual value is 0 and substate is pending disposal. So how to achie...
We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and t...
We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary...
I am a Business Analyst, and I am planning to pursue the CAS-PA certification, as it aligns well with my role. However, when I search the ServiceNow Credentialing Program Guide&...
Hello, I just wanted to contribute by sharing how to make an attachment mandatory in ServiceNow when, for some reason, you can’t use the default “Mandatory attachment” b...
Lease administration is no longer a back-office function—it is a material driver of financial accuracy, portfolio agility, and executive confidence. ServiceNow Lease Administrat...
Navigate the Platform Analytics migration with confidence as we approach the Australia release in May 2026. This session covers the strategic value of upgrading, common migratio...
This issue of What’s !important is dedicated to our friends in the UK (aka me), who are currently experiencing a very miserable 43-day rain streak. Presenting: the five most int...
Imagine a user opening a mental health app while feeling overwhelmed with anxiety. The very first thing they encounter is a screen with a bright, clashing colour scheme, followe...
