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One platform, one architecture, one model: that summarizes the Now Platform. In this overview, we review the technical aspects of the Now Platform architecture. YouTube timestamp format Chapters: 00:00 Intro 00:05 What is the Now Platform? 01:29 Enterprise ...
Field data type selection is not a cosmetic UI decision—it's a strategic architecture choice that determines application scalability, reporting capability, and business autonomy...
What Exactly Is an Engagement? So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your cu...
The Now Assist Skill Kit brings together tools and frameworks to allow for custom generative AI skill creation and deployment across the platform, enabling better customer and e...
---Please consult security and risk organizations before proceeding with the design below. In an ideal scenario, we don't want retirees to access employee information. The follo...
Process image for new tasks Agentic Workflow Overview: This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and iss...
ServiceNow has evolved from a process-driven, no/low/pro code rapid development workflow platform into an AI-powered intelligent ecosystem that transforms how enterprises manage...
Why Database Security Matters The single most important feature that your custom scoped app must have, is data security. There is no other capability that is more imp...
Platform Analytics offers a unified approach to real-time data exploration and insights. Users can access a comprehensive analytics center for visualizations and dashboards, ena...
Shows you how to get started with Software Asset Management to provide visibility and control of software licenses throughout their lifecycle. This video covers: 00:00 Intro 00:...
_Audits don’t have to be chaos_ How many hours will your leaders lose this quarter verifying user access? As reviews loom, the audit cycle repeats: exporting spreadsheets, chas...
Shows how to design, assign, and review surveys. Chapters: 00:00 Intro 00:13 Design surveys 01:21 Assign surveys 02:06 Review surveys servicenow servicenowdemo surveys surveydes...
Demonstrates how to get started with Subscription Management. This video covers: Intro What is Subscription Management? Subscription Management overview page Subscription detail...
Discover the power of the new Knowledge Center and its advanced content editor. Unlock smarter ways to manage and deliver content that keeps you ahead of your organizational nee...
The Discovery Admin Workspace provides a single, centralized platform to monitor, track, and execute discovery tasks. By consolidating schedules, diagnostics, tuning, anomaly d...
The other day I needed to remove the “Discuss” button. This is an instance wide configuration. Thankfully, [others have written about this](https://www.servicenow.com/community...
I'm building a solution and as part of this, I'm trying to make a easy to show interactive environment. One of the things I was thinking about was setting up Delegated developm...
Here we are back at the beginning again. When I first started this blog, I thought my goal was to make a name for myself and in a way I succeeded but really what I found I like...
