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Overview This Knowledge Base article provides an overview of Now Assist, ServiceNow’s generative AI capability, and addresses frequently asked questions related to features, training, security, usage limits, and onboarding requirements. &nb...
Overview This Knowledge Base article provides an overview of Now Assist, ServiceNow’s generative AI capability, and addresses frequently asked questions related to fea...
Shows how to create an on-call schedule, which is used by the ServiceNow On-Call Scheduling application to ensure that dedicated support team members are available to resolve is...
![ChatGPT Image Mar 1, 2026, 02_12_59 PM.png](https://www.servicenow.com/community/image/serverpage/image-id/504149i0BD787D6167C7EC7/image-size/large?v=v2&px=999 "ChatGPT Image ...
Hello everyone, I am Sanjiv Meher, and I’ve been working on the ServiceNow platform for over a decade, specializing in IT Service Management, Security Operations, and Integrated...
Background Scripts: The First Place to Go When Something Breaks in ServiceNow Real Production War Stories and Why This Tool Deserves MVP Status Background Scripts Tro...
Join us on April 15th, 2026, for an in-depth Academy session on Analytics Library Recommendations — a powerful solution designed to help Analytics Managers take control of thei...
DISCLAIMER: _This article describes a proposed solution to support this use case. _ _The proposed solution requires configuration/customization, as such, there is n...
本稿は[こちら](https://www.servicenow.com/community/servicenow-ai-platform-events/platform-academy-session-36-june-8-2023-getting-started-with/ev-p/2580403 "https://www.servicenow.com...
本稿は[こちら](https://www.servicenow.com/community/servicenow-ai-platform-articles/localization-workspace-your-command-center-for-multilingual/ta-p/3382273 "https://www.servicenow.co...
本稿は[こちら](https://www.servicenow.com/community/servicenow-ai-platform-blog/platform-academy-july-10th-2025-an-admin-s-guide-to-now-assist/ba-p/3326147 "https://www.servicenow.com...
Every purchase isn’t the same—and sometimes, a simple price and quantity just aren’t enough. Procurement teams often need extra details at checkout, especially when different pr...
If you’ve ever shopped across regions—or bought something on behalf of someone in another country—you know how confusing prices can get. A number on the screen doesn’t always te...
The Service Selector in the Financial Services Workspace empowers agents to create the right case type or service request in seconds—reducing errors and accelerating time-to-res...
Overview This article provides a high-level overview of State Management in ServiceNow, explaining how State Models and State Transitions define and control the lifecycle of t...
If you've ever wondered how to control who can access your APIs and under what conditions, this blog is for you. We'll walk you through REST API Access...
[![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgxL5MCxqAI8X-t_QXQ4TXbLceNesBhotH6MApoyFValzNI0d2b8u2bUF4WeXCeTiQUnJJZgARNje-mG9UFfDGYxweiHdFR8XZDGHqqUSk...
Discover how to shape meaningful insights from your Now Assist data with simple, flexible reporting tools. This session highlights approachable ways to build dashboards that giv...
Learn about the service portfolios and how to use and edit templates in the Enterprise Portfolio Builder in the DPM Workspace. Chapters: 00:28&...
Describes how metrics are used in agentic evaluations to help AI administrators judge whether their agentic workflows and AI agents perform to their standards. servicenow servic...
本稿は[こちら](hhttps://www.servicenow.com/community/performance-analytics-blog/platform-analytics-academy-april-16th-2024-ask-the-experts/ba-p/3154995 "https://www.servicenow.com/com...
本稿は[こちら](https://www.servicenow.com/community/performance-analytics-blog/platform-analytics-academy-october-30th-2024-pa-before-amp-after/ba-p/3075578 "https://www.servicenow.co...
Now Assist · Consumption Forecasting A 6-Step Framework for Now Assist Consumption Forecasting A structured approach to planning AI consumption with confidence — from entitle...
Set up scoring for your assessment responses to calculate meaningful scores at the assessment, section, or subsection level. Before you begin Confirm that the smart assessment s...
Description: Fast-track your Virtual Agent development by building a Virtual Agent with Now Assist. By activating Now Assist topics and using a large language model, or LLM, as ...
