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This video demonstrates how to embed CRM self-service features directly on an organization's website to enhance customer experience and reduce contact center calls. It showcases both the customer experience and the administrative configuration of CSM web em...
Learn the first steps on how to configure the Case Summarization skill in Now Assist for CSM from start to finish. This video walks through each step in the Now Assist Admin Con...
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本記事では、 ServiceNow を多言語環境で利用する際によく寄せられる質問とその回答 をまとめています。 グローバル展開や非英語環境での導入を検討されている方、また多言語対応に関する基本的な考え方を整理したい方の参考になれば幸いです。 Q1. ServiceNow のローカリゼーションとは何ですか？ ServiceNow におけ...
_ 免責事項： 本記事はServiceNowの公式な勉強方法やガイドラインではなく、筆者がCSA（Certified System Administrator）を取得した際の個人的な学習経験に基づくものです。学習スタイルは人それぞれですので、あくまで一つの参考としてお読みいただければ幸いです。_ ===== はじめに Serv...
Help agents triage and resolve complaint cases faster with structured, context-aware AI summaries Complaint Case Summarization is a generative AI skill that produces s...
What’s New in This Release: Quick Story Generation Generate a single story at a time with the new “Generate story” button. Provide 1–2 lines of story context (person...
Introducing AI-Generated Project Status Reports Now available in ServiceNow Strategic Portfolio Management. This AI-powered capability analyzes your project data and g...
Join us for a deep dive into the latest Q1 store release for Workplace Service Delivery. We'll cover new features and enhancements such as invitee availability on reservations, ...
Expansion of ITIL Roles with New Role Inclusions Earlier, in ITIL-based systems, a single role like itil used to handle multiple responsibilities such as Incident, Problem, an...
ITSM Granular Admin Roles : In the Australia release of ServiceNow, one useful change for admins is the introduction of more specific roles. Earlier, we mostly used the _admin...
What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, relea...
Go live with agentic AI workflows! Check out this webinar for a hands-on demo. ServiceNow's agentic workflows leverage powerful automation capabilities that help admini...
Configuring Now Assist Guardian: Offensive Content & Prompt Injection Protection If you're deploying Now Assist in your organization, you've probably asked yourself: What happ...
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Bulk updating records in ServiceNow doesn’t have to be risky or tedious. In this video, Kristen walks through Data Management Update Jobs and Delete Jobs, powerful features that...
What the 2025 ServiceNow Salary Survey means for your career Every year we survey hundreds of ServiceNow professionals to build a clear picture of salaries, certifications, be...
Describes how to select data for automated agentic evaluations. servicenow servicenowdemo automatedevaluations agenticevaluations Role required: sn\_aia.admin For more informati...
Hey Montreal [ServiceNow Community](https://www.linkedin.com/company/servicenow-community/) - quick reminder 🗓️ ! We’re super excited to see you at our ServiceNow Community...
How to verify AI Search and Now Assist are properly configured in your ServiceNow Instance _A step-by-step guide for ServiceNow Administrators_ Before your users can ...
Agentic AI for Growth Experiences: Overview This article presents a comprehensive overview of agentic AI workflow capabilities offered within Growth Experiences applic...
If you've been building with [ServiceNow’s AI Gateway](https://www.servicenow.com/community/grc-blog/servicenow-ai-gateway-securing-the-next-phase-of-enterprise-ai/ba-p/3472541)...
Hello Community, Have you worked with Advanced Risk in ServiceNow IRM? If yes, you may have come across a configuration/feature called Risk Assessment Methodol...
What is AI Gateway? AI Gateway is ServiceNow's centralized control point for governing, securing, and observing cross-platform AI agent operations. It sits between your...
AI Voice Agents Are Now Live on the Now Platform—Including Mobile We’re excited to announce that AI Voice Agents are now live on the Now Platform , bringing natural, human‑lik...
