ServiceNow News
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Most companies are still emailing each other about problems their ERP spotted three days ago.
There's a better way, and it doesn't require ripping out your systems or betting the business...
From Manual to Autonomous: The Journey Nobody Should Have to Make Alone
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Overview
When accessing the On-Call Notification Preferences section inside the Security Incident Response (SIR) Workspace, users may encounter two related issues:
1. The "Edit" button does not ...
On-Call Notification Preferences: Edit button not open popup and link returns 404
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[ERP Content Packs](https://www.servicenow.com/community/zero-copy-connector-for-erp/breaking-the-waiting-game-how-to-fast-track-erp-use-cases/ba-p/3439115) are the fastest way to get started with ...
Building custom models in Zero Copy Connector for ERP
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We're updating the Platform Analytics enablement toolkit
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AI agents can now help fully automate both license assignment and license removal for Microsoft 365 software, creating a true end-to-end, near zero-touch flow — from request to reclamation — withou...
M365 automated License assignment and removal using AI Agents on ServiceNow SAM Pro
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Explains the OOTB "Assist spike usage alert" mechanism in Now Assist AI Agents (sn\_aia v6.0+)
— covering the Scheduled Job, detection algorithm, event flow, and email notification.
AIA - Assist Spike Usage Alert: OOTB Detection Mechanism (Now Assist AI Agents v6.0+)
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Your MCP server is live and the demo worked perfectly. Here's why it fails in production — and the five tests that prevent it.
Your MCP Server is Live — Now Make It Actually Work
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💭 "How do I add AI capabilities to ServiceNow without building from scratch?"
💭 "My agents need help writing faster, but I don’t want to disrupt their workflow."
If you are already using Now Assi...
✨ Now Assist Context Menu: A Productivity Tool Within ServiceNow
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💭 "How do I add AI capabilities to ServiceNow without building from scratch?"
💭 "My agents need help writing faster, but I don’t want to disrupt their workflow."
If you are already using Now Assi...
✨ Now Assist Context Menu: A Productivity Tool Within ServiceNow
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3 months
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We're excited to be hosting the in-person St. Louis SNUG Meeting, on June 11th at NISA Investment Advisors HQ!
We continue to refine the agenda as we get closer to the event dat...
Register Today: 2026 STL SNUG
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ServiceNow Japan合同会社では、このたびServiceNow コミュニティおよびユーザー会（SNUG）主催「Community Day 2026」を開催します。
2026年6月12日開催! Community Day のご案内
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Every portfolio team knows the problem: demands flood in from across the business, each one a mix of scattered fields, attachments, and inconsistent descriptions. Before anyone can prioritize, they...
From Noise to Clarity: AI Demand Summarization for SPM - new with the Australia and Q1 2026 release
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Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room...
Share Your Resource Management Challenges
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App Repo, Scoped Applications, and Update Sets — When to Use Each and How They Interact
Platform Academy Session | Architects • Platform Admins
Dealing with missing artif...
Platform Academy - June 2, 2026 - App Repo, Scoped Applications, and Update Sets
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This post covers a two-part framework developed for the ServiceNow Community Speaker Studio program, where Community speakers developed their talk before presenting at Knowledge 2026. We've include...
You Know More Than You Think: A Framework for Delivering a Talk That Sticks
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Hello SNUG members!
We are looking for a customer to lead or co-lead our Iowa SNUG.
SNUG Leaders must be employed by a ServiceNow customer and not employed by a ServiceNow p...
Need new SNUG Leader
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Welc...
Platform Analytics - Platform Analytics experience "Helpful Links"
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You don't have to be a designer to prototype smarter on ServiceNow. At K26, we ran a hands-on lab that taught admins and builders a four-step workflow for prototyping Workspace experiences using Ho...
Design Faster, Smarter: Prototyping with Horizon, Figma, and AI - K26 recap
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AI agents can now help fully automate both license assignment and license removal for Microsoft 365 software, creating a true end-to-end, near zero-touch flow — from request to reclamation — withou...
Video
M365 automated License assignment and removal using AI Agents on ServiceNow SAM Pro
ServiceNow Community
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3 months
Not every screen looks the same twice. Probabilistic Desktop Action tool lets ServiceNow's AI agent navigate dynamic UIs with confidence, even when layouts shift, themes change, or elements appear ...
When AI Takes the Wheel: Probabilistic Desktop Actions Explained
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Hola Community
Here’s an interesting challenge for all the ServiceNow Architects and Developers out there.
🧩 The Scenario
Imagine this:
Your ServiceNow instance already has thous...
A challenging question for ServiceNow Community
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Microsoft SQL Server is a widely used database solution. For SAM Pro to determine licensing accurately, the discovery solution must provide all required details, such as edition, CPU core count, CM...
Microsoft SQL server- Discovery Solutions Comparision Matrix for SAM Pro
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サービスアカウントのような非人間アイデンティティ、そして今後予想されるAIエージェントの急増により、企業のサイバーセキュリティ部門が管理すべきアイデンティティの数は従来の100倍以上にまで膨れ上がろうとしています。急増・多様化するアイデンティティに対し、人間・マシン・AIエージェントのアクセスをひとつの基盤で可視化・制御する。それが、2026年3月にServiceNowの傘下に加わったVez...
【新ソリューション】Veza: AIエージェント時代のIDセキュリティ
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Introduction
In both the Source-to-Pay (S2P) Workspace and the Finance Operations Workspace, Agents can create new cases directly from the different case Lists by clicking on the 'New' but...
Configure the Case Types available in the 'Create Case' pop-up from Workspace
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🚀 The Otto Adoption Bridge: A Draggable "Switch to Employee Center" Widget That Accelerates AI ROI
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