AI agents can now help fully automate both license assignment and license removal for Microsoft 365 software, creating a true end-to-end, near zero-touch flow — from request to reclamation — without manual handoffs between the SAM team and the M365 admin team. This is powered by two agents: the new M365 license Assignment Agent, targeted and the existing Reclamation Agent. Together, they remove the slow and error-prone “handshake” between SAM and SaaS admin teams that often causes delays. What used to take weeks can now be completed in minutes — and delivered at scale. Read about it here: https://www.servicenow.com/docs/r/it-asset-management/now-assist-for-software-asset-management-sam/now-assist-sam-fulfill-sw-asset-requests-workflow.html