ServiceNow News
53082 items
"The appearance of safety through marketing hyperbole IS NOT safety" 🔥 #AgentsGoWild
ServiceNow Community
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3 months
This month's wellness session focused on creating clarity around where we want to go, what we want to build, and the mindset shifts that often happen before visible progress does.
Visualization and Intention Setting: Session Recording + Resources
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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ServiceNow's Security & Risk Customer Community Event: Nexus Security & Risk
As AI reshapes the security and risk landscape, staying connected with the community tackling these challenges...
Join Us for Nexus Security & Risk 2026
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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In this demo, learn how to configure the "Not Applicable" checkbox within the control and residual assessment sections of an Advanced Risk assessment. We will show you how to suppress this control ...
Video
What's New in IRM Advanced Risk: Configuring the ‘not applicable’ checkbox in assessments
ServiceNow Community
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3 months
As AI reshapes the security and risk landscape, staying connected with the community tackling these challenges has never been more important. We'd like to invite our ServiceNow Security and Ri...
Join Us for Nexus Security & Risk 2026: ServiceNow's Security and Risk Customer Community Event
New article articles in ServiceNow Community
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3 months
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What’s !important 12 talks about the old (testing in Safari when you don’t have Safari), the new (::checkmark), the in-between (anchor positioning but with HTML), and more.
Buckle up!
Testing i...
What’s !important #12: Safari Testing, ::checkmark, HTML Anchor Positioning, and More
CSS-Tricks
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3 months
css-tricks.com
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var sQuery = 'sys\_created\_onONThis month@javascript:gs.beginningOfThisMonth()@javascript:gs.endOfThisMonth()';
checkDuplQuestions(sQuery, 'table\_sys\_id', 'question', 'question\_answer');...
ServiceNow check duplicates on 2 columns using GlideAggregate
ServiceNow Blog
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3 months
www.cloudminus89.com
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In business environment, CXOs face increasing pressure to make decisions that balance growth with compliance and risk management. The volume of data and the speed at which regulations evolve make i...
Harnessing AI-Powered Insights for Confident Decision-Making in Compliance and Risk Management
REDE Consulting
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3 months
www.rede-consulting.com
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On June 10 we will be doing another Platform Analytics Academy session. This time we will be looking into the AI Control Tower and specifically look at the role analytics plays within. One pla...
Platform Analytics Academy - June 10, 2026 - Analytics within the AI Control Tower
New article articles in ServiceNow Community
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3 months
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Let's explore the AI Identified Project Risks capability, which helps automatically identify potential risks across your projects. This allows your team to act before issues escalate. This video wa...
Video
Exploring AI Identified Risks in Project Workspace
ServiceNow Documentation
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3 months
Setting up a workflow to provide "evidence that you've assessed and tested service criticality."
Using Smart Assessment Engine as part of the Operational Resilience process
New article articles in ServiceNow Community
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3 months
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Adjust a component to meet the Web Content Accessibility Guidelines (WCAG) 2.1. When you're editing a component in Theme Builder and see a warning symbol, that indicates that the component doesn't ...
Video
Fix accessibility issues in your Theme Builder theme
ServiceNow Documentation
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3 months
ServiceNow Operational Resilience gives you a structured way to measure, test, certify, and remediate the resilience of your business services — and the Smart Assessment Engine quietly powers most ...
Using Smart Assessment Engine as part fo the Operational Resilience process
New article articles in ServiceNow Community
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3 months
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What is Digital Resilience Incident Reporting with Smart Assessment Engine?
Digital Resilience Incident Reporting (DRIR) in ServiceNow Integrated Risk Management (IRM) is a regulation-agn...
Video
Using Smart Assessment Engine for Digital Resilience Incident Reporting
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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What is MCP Server Console?
MCP Server Console is ServiceNow's purpose-built control plane for publishing and governing AI agent connections. It lets administrators package ServiceNow capabilitie...
MCP Server Console FAQ
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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First Fridays has always been about three things: learning from each other, building a network of healthcare peers who actually get what you're dealing with, and getting better at the platform toge...
Introducing First Connections
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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A missing field, a permissions gap, and a post-upgrade behavior change are three different problems with three different fixes. Start with your symptom.
Get Change Models working again: Start with the right diagnosis
New article articles in ServiceNow Community
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3 months
www.servicenow.com
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You activated the Change Management plugin. You confirmed the activation completed but the Change Model field still isn't showing up on the Change Request form. What's actually going on is that plu...
Change Models not appearing on the Change Request form? Check these four settings
New article articles in ServiceNow Community
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3 months
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AI in customer service is changing fast, but most organisations are still asking the wrong question. Can a bot replace my agents? Sumeet Mathur, SVP and MD, India Business Technology Centre at Serv...
Video
Using AI to make customer service reps better | ServiceNow The CX Shift India 2026
ServiceNow
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3 months
This video demonstrates how to handle a customer complaint using an integrated agentic workflow. It showcases the process of validating the issue, analyzing network data, applying customer rebates,...
Video
Autonomous Customer Experience: MWC Partner Demo with AWS, RADCOM and Aria
ServiceNow Community
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3 months
