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AI agents can now help fully automate both license assignment and license removal for Microsoft 365 software, creating a true end-to-end, near zero-touch flow — from request to reclamation — withou...
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M365 automated License assignment and removal using AI Agents on ServiceNow SAM Pro
ServiceNow Community
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3 months
Not every screen looks the same twice. Probabilistic Desktop Action tool lets ServiceNow's AI agent navigate dynamic UIs with confidence, even when layouts shift, themes change, or elements appear ...
When AI Takes the Wheel: Probabilistic Desktop Actions Explained
New article articles in ServiceNow Community
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3 months
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Hola Community
Here’s an interesting challenge for all the ServiceNow Architects and Developers out there.
🧩 The Scenario
Imagine this:
Your ServiceNow instance already has thous...
A challenging question for ServiceNow Community
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3 months
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Microsoft SQL Server is a widely used database solution. For SAM Pro to determine licensing accurately, the discovery solution must provide all required details, such as edition, CPU core count, CM...
Microsoft SQL server- Discovery Solutions Comparision Matrix for SAM Pro
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3 months
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サービスアカウントのような非人間アイデンティティ、そして今後予想されるAIエージェントの急増により、企業のサイバーセキュリティ部門が管理すべきアイデンティティの数は従来の100倍以上にまで膨れ上がろうとしています。急増・多様化するアイデンティティに対し、人間・マシン・AIエージェントのアクセスをひとつの基盤で可視化・制御する。それが、2026年3月にServiceNowの傘下に加わったVez...
【新ソリューション】Veza: AIエージェント時代のIDセキュリティ
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3 months
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Introduction
In both the Source-to-Pay (S2P) Workspace and the Finance Operations Workspace, Agents can create new cases directly from the different case Lists by clicking on the 'New' but...
Configure the Case Types available in the 'Create Case' pop-up from Workspace
New article articles in ServiceNow Community
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3 months
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🚀 The Otto Adoption Bridge: A Draggable "Switch to Employee Center" Widget That Accelerates AI ROI
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3 months
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ITIL. COBIT. IT4IT. VeriSM. SIAM. SAFe. DORA. Respected frameworks, all of them — but are they able to keep pace?
The Framework Gap: Is AI-Native IT Outpacing Industry Guidance?
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3 months
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A field playbook for evaluating, analyzing, and debugging AI Agents on ServiceNow. Covers Agentic Evaluations, the AI Agent Analytics dashboard, the runtime tables that matter, and the eight failur...
A Field Guide to Evaluating, Analyzing, and Debugging AI Agents on ServiceNow
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3 months
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Scoped Applications vs. Update Sets — When to Use Each and How They Interact
Platform Academy Session | Architects • Platform Admins
Dealing with missing artifacts after ...
Platform Academy - June 2, 2026 - Scoped Applications vs. Update Sets — When to Use Each and How The
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3 months
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Unlock the Full Power of Your ServiceNow Platform with Dynamic Guidance
Platform Academy Session | Platform Owners • Process Owners • Fulfillers
Are your users struggling to self...
Platform Academy - June 4th - Maximize your value with Dynamic Guidance
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3 months
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The BuildMoreWithBuildAgent Challenge asked the Community to take a real problem, bring it to Build Agent, and ship something that works.
The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps
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3 months
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A script in ServiceNow isn't just a setting — it can read and write across any table and reshape how the platform behaves. Before Zurich, controlling who held that power meant chasing a scattered s...
Scripting Governance Tool: What changed in Zurich.
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3 months
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We are 23 days away from Houston SNUG & Pre-SNUG Workshop! 🎉
A huge thank you to our sponsor RapDev and our customer host Phillips 66 for making this event possible — we couldn't do it without you.
EVENT UPDATE — Houston SNUG & Pre-SNUG Workshop
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3 months
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Provides an overview of Demand Forecast in Workforce Optimization for Customer Service Management. Chapters: 00:00 Intro 00:38 Predict future resource requirements 02:21 Schedule agents to optimiz...
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Demand Forecast in Workforce Optimization for Customer Service | Overview
ServiceNow Documentation
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3 months
🎓 New Learning Unlocked! 🚀
Excited to share that I’ve completed another milestone in my learning journey.
Every new skill adds value, sharpens perspective, and opens doors to bigger opportun...
Moveworks Agent Studio Fundamentals Delivery Accreditation
Stories by Prashant Kumar LearnIT on Medium
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3 months
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The developer bar has never been higher. Move faster, ship more, and don't break anything thousands of people depend on. ServiceNow's answer: platform-native AI that knows your instance, your gover...
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Build Anywhere. Run on ServiceNow | ServiceNow Knowledge 2026 Developer Keynote
ServiceNow Dev Program
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3 months
I wasted an entire Saturday on this.
Not a lazy Saturday either, but one of those rare, carved-out, “I’m finally going to build that thing” Saturdays. I’d seen [Jake Archibald’s demos](https://jak...
Cross-Document View Transitions: The Gotchas Nobody Mentions
CSS-Tricks
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3 months
css-tricks.com
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🎓 New Learning Unlocked! 🚀
Excited to share that I’ve completed another milestone in my learning journey.
Every new skill adds value, sharpens perspective, and opens doors to bigger opportun...
Moveworks Platform Implementation for Engineers Delivery Accreditation
Stories by Prashant Kumar LearnIT on Medium
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3 months
medium.com
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[Inside Automation Center: How to Manage 1000+ Automations At scale.](https://www.servicenow.com/community/servicenow-ai-platform-blog/inside-automation-center-how-to-manage-1000-automations-at-sca...
Inside Automation Center: How to Manage 1000+ Automations At scale -
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3 months
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[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb24399619fb)
Hi th...
Mark's #Know26 recap
New article articles in ServiceNow Community
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3 months
MR
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In today’s fast-paced and highly regulated industries, such as Finance, Pharma, and Healthcare, operational efficiency and compliance are non-negotiable. Enterprises face increasing pressure to str...
The Value of ServiceNow Consulting Services
REDE Consulting
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3 months
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_ Use Case: _
A guide on executing the GCP Migration, focusing on strategies to minimize operational costs for the customer and methods to transition from a multi-cloud environment to a unified cl...
Hyperscaler: ServiceNow to GCP Migration
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3 months
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