Provides an overview of Demand Forecast in Workforce Optimization for Customer Service Management.  Chapters: 00:00 Intro 00:38 Predict future resource requirements 02:21 Schedule agents to optimize performance Role required: sn_csm_wfo_workspa.manager This video was recorded in the Zurich release. For more information, see: ServiceNow product documentation: Demand Forecast in Workforce Optimization for Customer Service: https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/workforce-optimization-for-customer-service-configurable/concept/explore-demand-forecast-configurable-wfo-cs.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com