ServiceNow News
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Security teams are not lacking data. They are lacking a shared context.
A modern vulnerability program produces huge volumes of findings every week, and thre...
Stop Guessing, Start Seeing: Introducing Security Exposure 360
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2 months
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What's New in the June Store Release
A faster, more connected Impact experience
[Get the Impact App on the ServiceNow Store →](https://store.servicenow.com/store/app/b67f67ee1b646a50...
ServiceNow Impact: What's New in the June Store Release
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2 months
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🚀 ServiceNow Enterprise AI Maturity Index 2026
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Looking to get the most out of the ServiceNow Australia release? In this Uncorking ITAM Excellence session, Rich, Michelle, and Bradford break down the latest HAM Pro and SAM Pro features — coverin...
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What's New in HAM & SAM for the Australia Release UIE Edition
ServiceNow Community
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2 months
Learn how to add a step, section, or question to a catalog item wizard in ServiceNow Catalog Builder servicenow servicenowdemo cloudcostmanagement ServiceNow product documentation: https://www.serv...
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Catalog Builder | Add a step, section, or question to a catalog item wizard
ServiceNow Documentation
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2 months
Provides an overview of the features of the Event Management application of the ServiceNow ITOM Health product. servicenow servicenowdemo For more information: ServiceNow product documentation: htt...
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ITOM Health | Getting started with Event Management
ServiceNow Documentation
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2 months
Learn how Automated Error Analysis and Optimizations work to help you get your agents production ready. servicenow servicenowdemo automatedevaluations agenticevaluations Role required: sn\_aia.admi...
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Agentic Evaluations | Automated error analysis and optimizations
ServiceNow Documentation
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2 months
DISCLAIMER: The examples in this article come with no support or warranty, explicit or implied. Caveat Emptor!
When it comes to getting your hands around the burgeoning swarm of AI ...
Connecting AI Discovery with AI Agent Topology Mapping for AWS Bedrock Agents
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2 months
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Japan 日本 SNUGの皆様、こんにちは！
2026年度ユーザー会分科会 AI Agentチームの永池です。
6/12(金)に開催されました[Community Day](https://rsvp.servicenow.com/communityday2026?referenceSource=article)にて、AI Agentチームの中間報告を行いました。
AI Agent...
【2026年度ユーザー会分科会】IT Agentチーム中間報告
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2 months
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Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building the right thing has ...
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The Cost of Building the Right Thing | AI, Speed & Discernment at ServiceNow
ServiceNow Documentation
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2 months
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Most outages are self-inflicted. They come from change, specifically from poorly planned or conflicting changes that a one-size-fits-all process was never equipped to catch. And yet most teams stil...
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Autonomous IT Academy: Balance Speed & Governance with Fit-for-Purpose Change Models
ServiceNow Community
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2 months
What is Action Fabric?
Action Fabric is ServiceNow's framework for connecting AI agents across your enterprise. AI agents are software programs that can reason, plan, and take autonomous a...
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Action Fabric: MCP Server, MCP Client, and A2A explained
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2 months
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The platform upgrade process and the Now Assist store app release cycle aren't synced—and that version drift is behind most of the post-upgrade failures admins run into.
4 unexpected ways Now Assist can fail after an upgrade or patch
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The Now Assist panel can stop working for four different reasons. Here's how to check the prerequisites first, and then match your symptom to the right fix.
Now Assist panel isn't working: find the cause and get to the fix
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In 2024, an Air Canada customer asked a chatbot about bereavement fares. The bot confidently gave him a refund policy that didn’t exist. The airline refused to honor it. A tribunal ruled in the cus...
Designing With Uncertainty: How AI Supercharges Probabilistic Thinking
Articles on Smashing Magazine — For Web Designers And Developers
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2 months
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Learn how to apply optimizations to your agents to address issues before deployment. servicenow servicenowdemo automatedevaluations agenticevaluations Role required: sn\_aia.admin This video was re...
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Agentic Evaluations | Apply optimizations to your agents
ServiceNow Documentation
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2 months
This video covers Kubernetes Visibility Agent (KVA) extensibility and customisation - including how to extend what gets collected, filter resources, and walks through two live demos: populating a f...
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Kubernetes Visibility Agent - Part 2 - Extensibility and Customisation
ServiceNow Community
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2 months
This presentation defines the four ITOM BAU roles, the skills and training each one requires, and the operational cadence they should follow to sustain value after go-live. The takeaway: CMDB is th...
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ITOM Roles, Skills, Training and Activities in BAU.
ServiceNow Community
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2 months
![ChatGPT Image Jun 16, 2026, 07_42_28 PM.png](https://www.servicenow.com/community/image/serverpage/image-id/520026iAADD56B1A7ACAEEE/image-size/large?v=v2&px=999 "ChatGPT Image Jun 16, 202...
ServiceNow's JavaScript Executor
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2 months
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With the massive platform leaps showcased at Knowledge 2026 including autonomous agents that can spin up functional applications headlessly a lot of developers and administrators are asking if thei...
The North Star Developer: Why AI Will Not Replace You, But Reinvent You
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2 months
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Teach it once. Trust it always.
Inside the AI Desktop Action recorder and the quiet intelligence that makes automation hold.
Record Once, Trust Forever: Inside the AI Desktop Action Recorder
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2 months
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