4 unexpected ways Now Assist can fail after an upgrade or patch
New article articles in ServiceNow Community
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Jun 16, 2026
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The platform upgrade process and the Now Assist store app release cycle aren't synced—and that version drift is behind most of the post-upgrade failures admins run into.
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https://www.servicenow.com/community/now-assist-articles/4-unexpected-ways-now-assist-can-fail-after-an-upgrade-or-patch/ta-p/3558477