ServiceNow News
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みなさん、こんにちは！ ServiceNow Japan カスタマーサクセスチームのNaoです。
Impactアプリ をご利用のお客様に、朗報をお届けします！
Impact アプリに「Conversations（会話機能）」が追加されました！ 🎉(以降、会話機能と記載します。)
今回のブログでは、この機能の特徴、対象のお客様、そして使い始めるために必要な準備についてご説明します。
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Impactアプリアップデート：ついにImpactアプリにConversations(会話機能)が登場🎉
New article articles in ServiceNow Community
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about 2 months
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ATF Test Agent brings authoring, execution, and troubleshooting into the same Build Agent conversation, turning a single natural-language prompt into a full suite of tests that run and pass, and if...
From Build to Tested in One Conversation: Introducing ATF Test Agent
New article articles in ServiceNow Community
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about 2 months
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Guided Upgrade Console turns a once-a-year scramble into a continuous, repeatable practice by consolidating readiness, pre-upgrade insights, team coordination, and a codified playbook into one phas...
Upgrades Don't Have to Start From Scratch Every Time
New article articles in ServiceNow Community
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about 2 months
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When a singleton actually helps in ServiceNow Script Includes — and when shared state will bite you.
Singleton Pattern in ServiceNow Script Includes
ChecksumFailed
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about 2 months
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Learn how to execute and monitor releases with Digital Product Release, including managing phases and tasks, automating compliance validation with policies, and maintaining full visibility from pla...
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Digital Product Release | Release execution overview
ServiceNow Documentation
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about 2 months
To manage 900 applications and resolve fragmented risk operations, CNA Insurance migrated from manual spreadsheets to the ServiceNow AI Platform, creating a unified "single source of truth" and inc...
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How CNA unified risk and scaled assessment from 50 to 900+ apps
ServiceNow
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about 2 months
Now Assist Center: AI Made Simple for Developers
Overview
If you've been managing AI features on the ServiceNow platform for a while, you know the drill: skills are configured in one place, ana...
Platform Academy: Now Assist Center: AI Made Simple for Developers
New article articles in ServiceNow Community
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about 2 months
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At least I copy and pasted it by hand right? #tech #developer #coding #programming
ServiceNow Dev Program
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about 2 months
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Partner Relationship Management
PRM Use Cases: Enabling Partner-Led Revenue on ServiceNow
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Channel partners are central to how many enterprises grow. Whether you're s...
PRM Use Cases
New article articles in ServiceNow Community
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about 2 months
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Mukta Gaur shows us how to set up and configure ServiceNow Agent Client Collector Visibility (ACCV) in a production-ready environment. This walkthrough covers the core host-based architecture, step...
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Servicenow ITOM ACCV Configuration Walkthrough | ServiceNow Demo
GlideFast Consulting
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about 2 months
See the interview in the link 🔗
[https://www.linkedin.com/posts/theocharis-rassias-2061b5225\_digitaltransformation-innovation-enterprise-ugcPost-7477316939628044289-HcYT/?utm\_source=share&...
Interview on NowBen for Greece and Cyprus User Group
New article articles in ServiceNow Community
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about 2 months
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Strategy doesn't fail in one place. It loses speed across the whole path from idea to delivery, and most of that loss is invisible because each stage is measured on its own.
Process Mining...
Idea to Story: Using Process Mining to Close the Quality and Velocity Gaps That Stall Delivery
New article articles in ServiceNow Community
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about 2 months
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Idea to Story: Using Process Mining to Close the Quality and Velocity Gaps That Stall Delivery
It's rarely one bottleneck — it's many small and large inefficiencies, within each workflow ...
Idea to Story: Using Process Mining to Close the Quality and Velocity Gaps That Stall Delivery
New article articles in ServiceNow Community
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about 2 months
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[New Zero Copy feature: ServiceNow Reverse Tunnel Configuration Walkthrough](https://www.youtube.com/watch?v=xR9sCOohrcQ)
by [Quietin](https://www.youtube.com/@quentinautomation)
In this ...
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New Zero Copy feature: ServiceNow Reverse Tunnel Configuration Walkthrough
New article articles in ServiceNow Community
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about 2 months
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Traditional automation is powerful — but it is also fragile. In this video, we break down why Agentic AI represents a new paradigm for enterprise automation, and why ServiceNow is positioned to be ...
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Why ServiceNow Agentic AI Will Eat Traditional Automation
ServiceNow Community
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about 2 months
Building an AI Agent is only half the work — getting it ready for production is where the real discipline begins. In this video, Ritesh Ramesh and Dustin Snell walk through practical guidance for i...
Video
How to Build Good Al Agents And Get Them Ready for Production
ServiceNow Community
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about 2 months
What's changing?
Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout...
Third-party model providers are becoming the default for Now Assist skills and agents
New article articles in ServiceNow Community
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about 2 months
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AI Agents are powerful — but the hardest part is often knowing where to start. In this video, Ritesh Shah and Dustin Gannon explore a practical framework for identifying high-value AI Agent use cas...
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How to Identify Use Cases for AI Agents
ServiceNow Community
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about 2 months
AI agents are only as powerful as the actions they can take — and those actions are powered by tools. In this video, Gokul Nair walks through one of the most powerful tool types in ServiceNow AI Ag...
Video
Reuse Virtual Agent Topics Inside AI Agents | ServiceNow AI Agent Tools: Conversational Topic
ServiceNow Community
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about 2 months