ServiceNow News
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Over the last two releases, we've rebuilt how Workplace Managers/ Space Planners plan and manage space, moving from scattered platform tables into one visual, map-first experience purpose-built for...
What's Available in Space Planning
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about 1 month
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Hello Community!
We've added FSM integration and use case content to the Manufacturing Commercial Operations (MCO) documentation for the Australia release. You can access the content fr...
MCO's New FSM Integration and Use Cases
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about 1 month
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Financial institutions and enterprise organizations face a massive structural shift in the cyber threat landscape. Ransomware does not ride on secret infrastructure or hidden tunnels. It uses your ...
AI Amplified Ransomware: Same Roads, Faster Attackers
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about 1 month
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📋 Streamline Legal Content Review for LSD!
Marketing wants to launch a campaign next week. PR has a press release ready to go. Sales needs a customer presentation cleared before a big pitch. And ...
Streamline Legal Content Reviews with Legal Service Delivery!
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about 1 month
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Welcome to the complete beginner's guide to Customer Service Management (CSM) on ServiceNow! In this comprehensive tutorial, we break down everything you need to know about CSM, from fundamental co...
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What is ServiceNow CSM? Customer Service Management Explained for Beginners
TechnoMonk
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about 1 month
はじめに
ServiceNow Japanは、2026年7月22日（水）から24日（金）にかけてグランニッコー東京 台場で開催されたコンファレンス「[ガートナー セキュリティ ＆ リスク・マネジメント サミット2026](https://www.gartner.com/jp/conferences/apac/security-risk-management-japan)」に出展しました。...
【イベントレポート】ガートナー セキュリティ ＆ リスク・マネジメント サミット2026
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about 1 month
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AI is delivering most value when built with purpose and dimension properly. Sometimes, either classic or agentic AI can achieve the same outcomes. AI also shines best when coupled with automat...
AI Architecture Overview - How classic, generative, agentic, and digital worker AI work together
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about 1 month
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Task Plan Templates allow business owners to create, own, and share case tasks with their team. For more information on what Task Plan Templates are, and the data model, watch: https://youtu.be/fxu...
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Task Plan Templates: Automated Execution, Task Dependencies
ServiceNow Community
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about 1 month
How do you automate testing for your ServiceNow apps? What does using AI to generate and run tests look like? Ravi Mantrala, PM for ATF Test Agents at ServiceNow, is building with us live. Unscript...
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Live Coding with Friends: Building Automated Tests with ATF Test Agents and Ravi Mantrala
ServiceNow Dev Program
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about 1 month
RM
Try AI Voice agents for ITSM today! Learn more below... https://www.servicenow.com/community/now-assist-articles/ai-voice-agents-are-here-autonomous-service-that-delights/ta-p/3448126
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How ServiceNow AI Voice Agents Automate Enterprise Work
ServiceNow Community
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about 1 month
If you missed our July webinar or want to revisit the conversation, we’ve gathered the recording, presentation deck, and recommended ServiceNow University learning resources to help you continue bu...
Keep Building: Resources from Our July Webinar
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about 1 month
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New Learning Unlocked!
Excited to share that I’ve completed another milestone in my learning journey.
Every new skill adds value, sharpens perspective, and opens doors to bigger opportunitie...
Partner Sales: Customer Relationship Management (CRM)
Stories by Prashant Kumar LearnIT on Medium
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about 1 month
medium.com
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In my previous blog, I showed how to generate PDF documents from ServiceNow records. In this follow-up, we'll build a UI Action that generates and attaches Microsoft Word (.doc) documents. We'll st...
Exporting ServiceNow Records to Microsoft Word Using a UI Action
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about 1 month
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DISCLAIMER: This article describes the import and export capabilities between ServiceNow Strategic Portfolio Management (SPM) and Microsoft Project. While both directions are supported, important ...
SPM Integration with MS Project recommendations and limitations
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Today's guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands and the world’s old...
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ServiceNow E219: ServiceNow HRSD, AI & Enterprise Transformation with KLM's Wessel van Enk
ServiceNow Podcast Series
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about 1 month
What happens when a global tech leader, a top-tier consulting firm, and a university stop talking about the talent gap and actually close it? This session tells that story. ServiceNow, EY, and Cebu...
Designing an AI Ready Workforce: Lessons from EY and CIT-U
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about 1 month
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See how ServiceNow Process Mining helps you isolate all the multi-hop work a specific group has touched. In this video, we show how to identify all work your team touched — not just closed — to rev...
Process Mining in Minutes — Minute 17: All the work my team has touched
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about 1 month
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Quick answer: You can initiate ServiceNow playbooks from multiple places, not just workspaces. Playbook trigger options: - Portals: Display and kick off playbooks, then hand off to teams in workspa...
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ServiceNow Playbooks: Where Can You Trigger Them? | Developer Passport Highlight
ServiceNow Dev Program
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about 1 month
Build Agent now automatically creates checkpoints backed by update sets while you build so you can see exactly what changed at each step, roll back if needed, and work in a way that fits traditiona...
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Auto Checkpoints + Update Sets | Developer Passport Highlight
ServiceNow Dev Program
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about 1 month
AV
In today’s complex regulatory environment, managing risk is not just a necessity but a strategic imperative. Enterprises operating in highly regulated sectors such as Finance, Pharma, and Healthcar...
Understanding Compliance Risk Insights for Effective Risk Mitigation
REDE Consulting
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about 1 month
www.rede-consulting.com
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