ServiceNow News
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One of the most common misconceptions in digital transformation is the belief that technology is the hardest part of the journey. After working across ServiceNow implementations as a developer, tec...
Why Process Standardisation Is Harder Than Technology Transformation
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23 days
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Shared configuration tables often appear to be a sensible design decision. They reduce duplication, centralise data management, and simplify administration amongst various actual and perceived bene...
The Hidden Risks of Shared Configuration Tables
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23 days
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Architecture discussions often focus on technical skills. We talk about integrations, scalability, security, performance, and governance. However, one of the most important architecture skills rare...
The Architecture Skill No One Talks About: Saying No
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23 days
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A common request during ServiceNow engagements is to improve reporting. Stakeholders often believe new dashboards, additional KPIs, or enhanced Performance Analytics will solve visibility challenge...
Why Reporting Problems Are Usually Data Problems
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Many organisations begin their ServiceNow journey with a project mindset. They have a business problem, a delivery timeline, and a defined set of requirements. The objective is simple: deliver a so...
The Difference Between Building a Solution and Building a Platform
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When integration challenges arise during a ServiceNow implementation, the immediate assumption is often that the technology is the problem. Teams discuss APIs, authentication mechanisms, middleware...
Why Integration Complexity Is Rarely About Technology
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23 days
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Many organisations treat upgrade readiness as a project that begins a few weeks before an upgrade. In my experience, upgrade readiness starts the day the first customisation is deployed on the inst...
Why Upgrade Readiness Starts on Day One
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23 days
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In architecture workshops, there is one phrase that consistently signals hidden complexity:
"We've always done it this way."
This statement often appears during process reviews, i...
The Most Dangerous Words in ServiceNow: "We've Always Done It This Way"
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One of the biggest lessons I've learned over a decade of working with ServiceNow is that requirements are often wrong, incomplete, or interpreted differently by different stakeholders.
When I star...
Why Every Architect Eventually Learns That Requirements Are Wrong
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23 days
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![Jami Tucker, Data Foundations Outbound Product Manager](https://www.servicenow.com/community/image/serverpage/image-id/525240i6D985BA9AD82427C/image-size/small?v=v2&px=200 "MichaelHansen\_0-17855...
157 Sources, 1 Truth: What's New in the CMDB in the Second Quarter of 2026
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23 days
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![Gian Mario DeLuigi, Outbound Product Manager](https://www.servicenow.com/community/image/serverpage/image-id/525234i934255B4C34DBF87/image-size/small?v=v2&px=200 "MichaelHansen\_0-1785512066364.p...
Still solving the same issues twice? Stop it. Q2 updates to LEAP close the IT automation gap
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23 days
GMD
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![Victoria Lo, ITOM Outbound Product Manager](https://www.servicenow.com/community/image/serverpage/image-id/525227iD03B18736347DF51/image-size/small?v=v2&px=200 "MichaelHansen\_0-1785509243593.png...
From Spectacle to Standard: AIOps and Observability through July (Q2)
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23 days
VL
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![Derek Kitzleman, ITOM Outbound Product Manager](https://www.servicenow.com/community/image/serverpage/image-id/525136i3440CCD25D383640/image-size/small?v=v2&px=200 "MichaelHansen\_0-1785435773029...
Stop guessing your way around your IT Infrastructure: ServiceNow's Q2 Release for ITOM Visibility
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Earl's back but it's still Travis' show. DEAL WITH IT EARL Part 1 was... a learning experience. 🍿 After a minor fight with AI-generated code, a ZBooted instance, and pivoting on the fly from Subflo...
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Live Coding w/ Travis+Earl: Building an MCP Server on ServiceNow (part 2)
ServiceNow Dev Program
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23 days
Voice AI sounds simple until you try to deploy it at scale — across airports, accents, languages, and thousands of employees at once. In this episode of ServiceNow Insights, host Bobby Brill sits d...
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Teaching a Computer to Speak - Voice AI in the Real World | ServiceNow Insights
ServiceNow Documentation
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23 days
How do you build ServiceNow apps faster using Claude Code? What does AI-assisted development look like for platform development? Chris Steinke, Sr Manager of Solution Consulting - AI Architect at S...
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Live Coding with Friends: Building ServiceNow Apps with Claude Code and Chris Steinke
ServiceNow Dev Program
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23 days
Overflowing call queues? AI Voice Agents deliver intelligent Tier Zero self-service across IT, HR, Customer Service and more—resolving issues before they reach a live agent. In this session, we'll ...
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AI Voice Agents: Tier Zero Agents that Scale across the Enterprise
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23 days
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AI can scale your best evaluator's judgment — but only if the governance architecture beneath it is built to hold up. This session presents a practitioner-built framework for designing AI-powered p...
The Architecture Behind AI Assessment that Earns Trust
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23 days
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Overview
Managing privileged access is one of the biggest security challenges on any ServiceNow instance.
In this Platform Academy session, walks through two new iden...
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What's New for Identity in Australia
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23 days
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Discovery is only as good as its access. ServiceNow Discovery and Service Mapping have to authenticate to thousands of target servers, network gear, databases, and cloud accounts. That means creden...
Discovery without storing a password: integrating the ServiceNow MID Server with CyberArk CCP (REST)
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23 days
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Your LinkedIn presence is more than a profile — it’s your professional reputation and a digital amplifier of your voice in the ServiceNow ecosystem. In this interactive, AI-enhanced sessi...
AI-Driven Strategies to Leverage LinkedIn in the ServiceNow Ecosystem
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23 days
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Your AI Has Been Busy. Now Assist Center Monitoring Can Prove It.
Overview
In this Academy, we walk through the solution for this scenario: you know your AI is working. But when your manager as...
Platform Academy - Your AI Has Been Busy. Now Assist Center Monitoring Can Prove It.
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23 days
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Discover how Now Assist enhances productivity through skills across ServiceNow products including ITSM, CSM, and more.
Click. Prompt. Done. — Now Assist Live Session
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23 days
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Corporate compliance is often seen as a necessary burden, a set of rules to follow to avoid penalties. But in reality, it can be a powerful tool that drives business success. When companies in high...
Leveraging Corporate Compliance for Business Success
REDE Consulting
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23 days
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