AI Voice Agents: Tier Zero Agents that Scale across the Enterprise
New article articles in ServiceNow Community
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Aug 03, 2026
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Overflowing call queues? AI Voice Agents deliver intelligent Tier Zero self-service across IT, HR, Customer Service and more—resolving issues before they reach a live agent. In this session, we'll walk through the two core steps to get AI Voice Agents live in your instance, and close with a one-of-a-kind demo that shows what the future of voice support sounds like.
Join @markrevill and I at one of our AI Learning Day sessions:
Tuesday, August 4, 2026, 2:00 PM PT
Thursday, August 6, 2026, 9:00 AM AEST
Tuesday, August 11, 2026, 9:00 AM CEST
In addition to the AILD presentation, please take a look at the following Voice Agent resources:
FAQ
Videos/Academies
- AI Academy: Building Secure and Personalized AI Voice Agents
- Mobile Shorts: Voice Agent on Mobile
- AI Academy: Voice Agents - From First Look to First Call
- Configure AI voice agents for CRM
Product Documentation:
https://www.servicenow.com/community/ai-learning-days-blog/ai-voice-agents-tier-zero-agents-that-scale-across-the/ba-p/3582746