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I am trying to understand some behavior in /csm so that I can implement it in /esc. On a case record in /csm, I can follow these steps:
1. Enter some text in the Activity field
2. Without ...
Help preserving un-submitted text in RITM (/esc)
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Hi Community,
In the CSM/FSM Configurable Workspace → Workforce , we can view the list of agents belonging to a particular work group. When we open an agent’s Location History for a specific day,...
Customisation in workforce CSM/FSM Configurable Workspace
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A closer look at how products and capabilities fit within the ServiceNow ecosystem and why that distinction matters.
Understanding What Lives Where
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Hi All,
I am doing a manual import of Vulnerable Items to test how it works. I have a Windows Server CI which has a FQDN, IP Address and a Hostname. When I do the manual import through the...
Manual upload of Vulnerable Items
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Kindly assist with the following issue:
I need to map two catalog items A and B to an order guide based on the value of the variable XYZ , which is a reference to the...
The condition operators in OrderGuid rulebase -start with/contains/does not contain are not working
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_Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given._
I'm excited to share something I've been working on privately: a custom Now A...
Showcase - Generate Release Notes from an Update Set using AI with Now Assist
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Hello,
As i understand, ServiceNow AI Agents leverage the ReAct pattern to perform actions. They typically follow the T cycle of thought, action, and observation. Are there any ...
What patterns do ServiceNow AI Agents leverage ?
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Hello Team,
We have built a custom encrypted feild on incident form. And the same field is on record producers. When itil user submit record producer by filling the data its getting captur...
How to capture encrpted data on incident for non itil user
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Hello,
I’m new to ServiceNow, so please excuse any incorrect terminology. We’re building an employee timekeeping system using a record producer.
When users submit time entries for...
How to Show Rejected Requests in My Requests for Resubmission
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If you have recently installed any Now Assist plugins after acquiring Pro Plus or Enterprise Plus products, or are planning to do this in the near future, I recommend reading and preparing to confi...
AI Control Tower for Now Assist installed with ServiceNow Pro+ and Enterprise+ applications
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Certifications validate knowledge—but they don’t create architects.
A great ServiceNow architect thinks beyond features and asks:
- _Will this scale?_
- _Will this survive upgrades?_
- _Will some...
What Makes a Great ServiceNow Architect (Beyond Certifications)
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How can I create a private task without using a freeform VTB ?
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I have created an email client template on RITM table and from that template I want to send approve/ reject link to the approver. Is this possible?
approve reject link in email client template
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How to add Publisher and Product in Sam pro and software model in sam pro.
How to add Publisher and Product in Sam pro
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Dear all,
How to stop the PDI instance from redirecting to App Engine Studio. I prefer the old UI where we have the Application Navigator and we can toggle between different modules at wis...
Stop the PDI from redirecting to App Engine Studio
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I eventually got the action payload definition to actually update with my newly added parameter.
The new parameter was "query". I added the query (copied and pasted encoded from the list) and ...
Related List Declarative Action to open a FILTERED List modal
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Hi all,
When I am on the Employee Center Knowledge homepage (esc\_knowledge\_home), I am seeing inactive knowledge bases appearing in the "Knowledge Bases" dropdown. There are not any know...
Inactive KBs appearing on Employee Center Knowledge homepage
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I'm using a database view.
The database view displays information from two custom tables.
I believe the database view's function is to display only records that meet the same criteria.
Is ther...
About Database Views
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Hi Team,
My requirement is Limit the auxiliary options such as "Request to Change CIR Requestor", to active state or till Production Readiness state should not be available in the ...
Limit the auxiliary options such as "Request to Change CIR Requestor"
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Hi,
We have OOB UI Action 'Close Task' on sc\_task table. If there is only one sc\_task inside the sc\_req\_item record, then when we click on 'Close Task' it close the current sc\_task and al...
Close Task OOB UI Action on sc_task table
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Today's guest is Laurie Wheeler, Chief Operating Officer – IS&T at MultiCare Health System. Founded in 1882, MultiCare is a locally governed, nonprofit health system serving communities across the ...
Video
ServiceNow Series E214: 'Maximizing IT Efficiency with ServiceNow' with MultiCare's Laurie Wheeler
ServiceNow Podcast Series
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7 months
Hi,
I have created one UI Page script and calling it through UI Action button but script is not working in workspace however it's working properly in form label.
UI page Script Name: modal\...
Unable to create pop-up by using UI action button in Service operation workspace(SOW).
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Dear all,
we tried to find this option, even checked the release notes for Zurich, but sadly not found.
Such filtering/sorting option is available everywhere, but not in Data Visualizatio...
Data Visualization list does not offer a possibility to sort/filter
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I am facing an issue with the following scheduled script execution code, where it runs fine for one case record but fails for other records. When I run the same script for the failing case record, ...
Need help to debug the scheduled job script for case records
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I have defined an MCP Server connection to an MCP Server which I control.
This works fine (after some hiccups, had to deal with this: [https://support.servicenow.com/kb?id=kb\_article\_vie...
MCP Connection with OAuth
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