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The condition operators in OrderGuid rulebase -start with/contains/does not contain are not working

New article articles in ServiceNow Community · Feb 16, 2026 · article

Kindly assist with the following issue:

I need to map two catalog items  A  and  B  to an order guide based on the value of the variable  XYZ , which is a reference to the Software Package table.

The requirement is:

  • If  XYZ  starts with Autodesk, Bentley, Trimble, etc., it should route to  Catalog Item A  (note: there are 100+ application starts with those names)
  • Otherwise, it should route to  Catalog Item B

However, the condition operators such as  starts with ,  contains  and  does not contain  are not working as expected in the Order Guide Rule based Conditions.

Could you please help me to achieve this? Thanks.

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https://www.servicenow.com/community/itsm-forum/the-condition-operators-in-orderguid-rulebase-start-with/m-p/3490218#M554468