ServiceNow News
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Big Blue has been saying this itself since 2013
IBM’s share price slumped by 13 percent on Monday, seemingly caused by investors reacting to an Anthropic blog post that points out its Claude Code...
IBM stock dives after Anthropic points out AI can rewrite COBOL fast
The Register articles about Servicenow
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6 months
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The Service Selector in the Financial Services Workspace empowers agents to create the right case type or service request in seconds—reducing errors and accelerating time-to-resolution.
Have your ...
Enable and configure the Financial Services Service Selector in FSO
New article articles in ServiceNow Community
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6 months
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This video is a short demo of the Regulatory Action Plan Generator, which uses Agentic AI to generate AI-driven regulatory action plans based on historical alerts and prior implementations.
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What's New in Dec. 2025: IRM Reg Change Mgmt - Action Plan Generator using Agentic AI
ServiceNow Community
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6 months
In this demo, see how Gen AI automates the mapping of incoming regulatory alerts to internal business controls in ServiceNow Integrated Risk Management (IRM), making compliance easier and faster. T...
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What's new in Zurich: IRM and Now Assist Regulatory change to control mapping
ServiceNow Community
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6 months
In this demo, see how Gen AI can be used to summarize risk event data throughout its lifecycle, including root cause analysis, recovery actions, and legal expenses. Risk managers can analyze the da...
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What's New in Zurich: Now Assist for IRM: Risk Event Summarization in Advanced Risk
ServiceNow Community
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6 months
Hello Columbus SNUG Members!
We are excited to be planning the next Columbus SNUG and are looking for customers who want to host, present or be a part of the planning community this year! ...
2026 Columbus SNUG: Call for Speakers, Hosts, and Sponsor
New article articles in ServiceNow Community
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6 months
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Activate the Business or Consumer Portal in your ServiceNow instance, enabling self-service for your B2B customers. servicenow servicenowdemo businessportal consumerportal serviceporta...
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Configure the Business or Consumer Portal
ServiceNow Documentation
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6 months
In this video, you’ll learn how to prevent automatic updates to hardware models on your hardware assets. We’ll show you how to create a Reconciliation Rule using the CI Class Manager and demonstrat...
Video
Prevent Automatic Updates to Hardware Models on Your Assets
ServiceNow Community
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6 months
The out of the box Enterprise Architecture Operational indicators, Incidents via Service, Problem via Service and Change via Service provide key insight to the operational health of your business a...
A Quick Guide to Enabling the Enterprise Architecture Operational Indicators
New article articles in ServiceNow Community
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6 months
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Understanding roles across the ServiceNow ecosystem helps clarify responsibility, expectations, and growth paths.
You Don’t Have to Do Everything
New article articles in ServiceNow Community
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6 months
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I got this interesting question in an SVG workshop: _“What is the performance difference between an SVG loader and simply rotating an image for a loader?”_
The choice between Scalable Vector Graph...
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Loading Smarter: SVG vs. Raster Loaders in Modern Web Design
CSS-Tricks
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6 months
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_A quick note before we get into it: An airline boarding process is inherently physical — people walking down aisles, stowing bags, finding seats. You can't fully digitize that into a workflow with...
What If an Airline Had Process Mining? (They'd have known why in days, not weeks)
New article articles in ServiceNow Community
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6 months
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Overview
This article provides a high-level overview of State Management in ServiceNow, explaining how State Models and State Transitions define and control the lifecycle of task-based records su...
Understanding State Models and Transitions
New article articles in ServiceNow Community
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6 months
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Update Sets are one of the most widely used deployment mechanisms in ServiceNow. However, a very common — and risky — practice still exists in many projects: adding data records to Update Sets usin...
Why You Should Never Add Records to an Update Set
New article articles in ServiceNow Community
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6 months
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Today's guest is Amber Robertson, Senior Manager, Application Services (ServiceNow) at Activision Blizzard. Founded in 2008, Activision Blizzard is a global leader in interactive entertainment, cre...
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ServiceNow E215: 'Navigating Complexities of ServiceNow' with Activision Blizzard's Amber Robertson
ServiceNow Podcast Series
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6 months