ServiceNow News
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We are excited to announce a host of new ServiceNow Impact capabilities in the Australia Release!
The Australia Release is all about removing friction and accelerating value across every d...
ServiceNow Impact: What's New in the Australia Release
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Process Mining for HR workflows: Your Data-Driven Insights for AI Agent Success
I recently hosted a ServiceNow Exchange webinar on how Process Mining for HR workflows can drive AI agent use cases...
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Process Mining for HR: Data-driven insights for AI agent deployment
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_A guide to AI-assisted development on the ServiceNow AI Platform._
Vibe coding on the ServiceNow AI Platform: Your new go-to guide is here
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This is part 1 of our supplier onboarding Series. See how you can create a new supplier onboarding workflow including the third party risk management features integrated into the product.
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ServiceNow Source-to-Pay (S2P) Demo Video - Create New Supplier Onboarding Workflow
ServiceNow Community
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6 months
Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadership — your experience...
Are you managing a service operations or contact center function?
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Reminder: Upcoming SNUG on March 19th!
Hello SNUG Members!
It’s not too late to [register](https://rsvp.servicenow.com/gr-snug-2026) for the upcom...
Reminder: Register Today for the SNUG Event!
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Almost any kind of application written in JavaScript works with times or dates in some capacity. In the beginning, this was limited to the built-in Date API. This API includes basic functionality, ...
Moving From Moment.js To The JS Temporal API
Articles on Smashing Magazine — For Web Designers And Developers
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Date: Thursday, April 16
Time: Doors open at 9:00 AM | Reception wraps at 4:00 PM
Location: ServiceNow Orlando Office | 12900 Science Dr, Orlando, FL 32826
Join us for th...
Save the Date: 2026 Orlando SNUG on 4/16!
New article articles in ServiceNow Community
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6 months
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What is customer service management in ServiceNow?
Customer service management (CSM) in ServiceNow is a module that connects customer requests to back-office fulfillment on a single platform. It ...
How customer service management works in ServiceNow and what to automate first to reduce case backlog
Pathways Consulting Group
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6 months
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Hello Community!
We’re excited to share a new documentation update designed to make it easier for you to find the TMF APIs used across telco products.
What’s new?
We’ve ...
Discover TMF APIs used in telco products — Now easier than ever!
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Effective risk and compliance reporting at the board level is essential for organizations to navigate complex regulatory environments and safeguard their long-term success. Boards must receive clea...
Enhancing Board-Level Risk and Compliance Reporting Strategies
REDE Consulting
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6 months
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Your four-phase playbook for adopting Now Assist and Agentic AI on ServiceNow, from first activation to enterprise-wide autonomous workflows. Covers the 7 Pillars of AI Readiness, phase-by-phase ac...
Agentic AI Adoption Playbook for Now Assist on ServiceNow
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We are excited to announce the March 2026 release for Employee Center.
1. Request page enhancements: List view and new opt-in experience
2. Request page e...
Employee Center (Pro) – What’s New? ( March 2026)
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Most companies I've found are trying to get a bit more efficient and automate or improve processes wherever they can, and a lot of people are using process mining today to quickly identify good can...
Automation Candidates - Finding simple processes to automate
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Most companies I've found are trying to get a bit more efficient and automate or improve processes wherever they can, and a lot of people are using process mining today to quickly identify good can...
Automation Candidates - Finding simple processes to automate
New article articles in ServiceNow Community
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6 months
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We're excited to share what's new in Localization Workspace as part of our first quarterly release in 2026. This release sees the addition of two guided tours, brings greater control over tracking ...
Localization Workspace - Q1 2026 Release | March 2026
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We're conducting a research survey on how AI and automation behave over time in enterprise environments. The goal is to better understand expectations around persistence, oversight, and trust as A...
We Want to Hear From AI Admins & Ops Leaders: Join Our Enterprise AI Research Study
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Discover the latest features and enhancements in the ServiceNow Q4 2025 Zurich release for Enterprise Architecture.
Enterprise Architecture March 2026 Australia Release
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Join us for a free, half-day workshop for IT leaders, CMDB teams, and ServiceNow practitioners. RSVP: [https://rsvp.servicenow.com/itomhouston26](https://rsvp.servicenow.com/itomhous...
ServiceNow Workshop in Houston on 3/19 - Join Us!
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Digital operations are undergoing a profound transformation. Over the past decade, organizations have invested heavily in monitoring and observability platforms to gain visibility into increasingly...
From Observability to Autonomy: The Future of Digital Operations
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Artificial intelligence is rapidly transforming how organizations manage digital operations. Machine learning models, predictive analytics, and generative AI systems are increasingly being applied ...
Designing Enterprise Data Models for AI-Powered Operations
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