ServiceNow News
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Introduction
Think about one of the most common questions we hear everyday: "We know AI Agents are the future, but how do we figure out the right use cases for our organisation?"
Most te...
The A.G.E.N.T. Method: A Practical Framework for Designing AI Agent Use Cases on ServiceNow
New article articles in ServiceNow Community
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5 months
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In the pharmaceutical world, compliance is the "silent partner" in every breakthrough. Whether it’s maintaining Good Manufacturing Practices (GMP) or ensuring the integrity of Pharmacovigilan...
Beyond the Spreadsheet: Why Pharma Needs AI-Powered Compliance in 2026
REDE Consulting
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5 months
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Grid reliability under pressure. Half the workforce heading for retirement. Critical infrastructure security obligations tightening. If you're a platform owner in utilities, here's how to use Servi...
Three Ways Aussie Utilities Can Drive Measurable Value with ServiceNow Impact
New article articles in ServiceNow Community
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5 months
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I stumbled into the ServiceNow universe in early 2020, honestly out of economic necessity. What started as a practical move quickly turned into something much bigger. I found myself genuinely fasci...
Maik Skoddow MVP 2026: Your Lighthouse in the ServiceNow Ecosystem
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5 months
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🚀 New Video Alert for ServiceNow Australia Release!
Want to stay ahead with the latest ServiceNow features and upgrade your skills? Don’t miss my newest YouTube video! 🎥
🔗 Watch here:
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ServiceNow Australia Release Feature 1: Script Editor
Stories by Prashant Kumar LearnIT on Medium
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5 months
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Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadership — your experience...
Are you managing a service operations or contact center function?
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5 months
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Whether you manage plant operations, configure OT/IT systems, oversee industrial networks, or work at the intersection of OT and IT — your experience is exactly what we're looking for.&nb...
Are you working with operational technology or industrial systems in your current role?
New article articles in ServiceNow Community
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5 months
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Agentic Workflows bring intelligent, goal‑driven AI directly into the heart of everyday work. Instead of forcing users to switch tools or rely on opaque automation, Agentic Workflows embed AI execu...
Video
Platform Academy: In‑Product Agentic Workflow AI Experience in UI16 & Workspace
ServiceNow Community
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6 months
Most Zero Touch IT programs stop at chat. But the employees who cost you the most are the ones who always call and are still reaching a human. AI Voice Agents extend the same self-service logic pow...
Voice is your most expensive IT support channel. Here's how to make AI handle it with ServiceNow
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6 months
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'We want to use our capital correctly, and I think debt is a great way to do that,' says CEO Benioff
Here today; here tomorrow. Salesforce CEO Marc Benioff’s stock buyback will saddle the company...
Salesforce stock buyback to saddle company with debt until 2066
The Register articles about Servicenow
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6 months
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Every AI provider adopted the same protocol in under 6 months.
97M+ SDK downloads.
Linux Foundation governance.
If you work on ServiceNow and haven't heard of MCP yet, you will soon.
Yo...
MCP: The Protocol Powering Agentic AI
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6 months
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Managing a healthy analytics environment requires more than keeping dashboards running — it requires clear ownership, defined roles, and a shared understanding of who does what within your Platform...
Governance in Platform Analytics experience - Updated Guide - March 2026
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6 months
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How to populate a Custom 'Last Logged in User' Field using the JAMF Service Graph Connector
This Article describes how to populate a Custom Last Logged in User Field in the&nb...
How to populate a Custom 'Last Logged in User' Field using the JAMF Service Graph Connector
New article articles in ServiceNow Community
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6 months
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Explore Agent Workspace for HR Case Management, built on configurable UI Builder. This overview demonstrates the intuitive interface, customizable landing page, navigation options, and in...
Video
Core Business Workflows | Agent Workspace for HR case management
ServiceNow Documentation
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6 months
Join ServiceNow experts for actionable insights on tackling real-world security challenges. Learn to maximize out-of-the-box capabilities, configure advanced controls, and utilize features like Sec...
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ServiceNow Security Academy: ServiceNow Security Solutions for Real-World Business Challenges
ServiceNow Community
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6 months
Community conversations often make the ecosystem easier to navigate.
Learning Moves Faster Together
New article articles in ServiceNow Community
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6 months
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"Kick off your SecOps journey with our product team! Join us for a practical overview of ServiceNow Security Operations designed to help you get started and succeed with your SecOps implementation....
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Get Started with Security Operations Applications
ServiceNow Community
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6 months