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Core Business Workflows | Agent Workspace for HR case management

ServiceNow Documentation · Mar 16, 2026 · video

Explore Agent Workspace for HR Case Management, built on configurable UI Builder. This overview demonstrates the intuitive interface, customizable landing page, navigation options, and integrated tools that help HR agents resolve employee issues efficiently.    Chapters:    00:00 Introduction  00:00 Workspace interface    #servicenow #hrsd #agentworkspace #hrcase #uibuilder    Role required: sn_hr_core.admin, sn_hr_agent    This video was recorded in the Zurich release.    ServiceNow product documentation:   Agent Workspace for HR Case Management: https://www.servicenow.com/docs/r/employee-service-management/agent-workspace-for-hr-case-management/agent-ws-hr-case-mgmt-landing-page.html    ServiceNow Training and Certification:   http://www.servicenow.com/services/training-and-certification.html    ServiceNow Community:  https://community.servicenow.com/community    ServiceNow Insights Podcast:   https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455    For general information about ServiceNow, visit: http://www.servicenow.com

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