ServiceNow News
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As you deploy more AI agents across your organization, you need visibility into how they're actually performing—not just whether they completed a task, but how they got there. Process Mining lets y...
Video
Process Mining in Minutes - Mining Agentic Workflows
ServiceNow Community
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5 months
_Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and CTO at Nutanix._
&n...
Earned, Not Announced: Why Customers Should Bet on Proof Over Promise
New article articles in ServiceNow Community
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5 months
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What is AI Gateway?
AI Gateway is ServiceNow's governance and control layer for MCP (Model Context Protocol) servers in AI Control Tower. It gives AI Stewards and Product Owners th...
AI Gateway in AI Control Tower: Discover, Govern, Secure, and Observe MCP Servers Video Series
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5 months
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AI Gateway in AI Control Tower — one control plane for every MCP connection across your enterprise. AI agents are only as trustworthy as the external tools they connect to. This video walks through...
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AI Academy: AI Gateway - Discover, Govern, Secure, and Observe MCP Servers
ServiceNow Community
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5 months
How Now Assist for IRM tackles control objective redundancy — and why we built two distinct GenAI skills to improve your compliance
Rationalize Control Objectives with Now Assist for IRM
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5 months
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It's super easy to add an installation instruction to an update set that will direct the system to install when the update is applied.
How to add instructions to install a plugin or App Repo app from an update set.
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5 months
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Want to know if your AI assistant is actually reducing support tickets? This in-depth look at the Assistant Analytics: Self-Solve Performance tab explains how to measure deflection, track real wins...
Assistant Analytics: Self-Solve Performance
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5 months
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Approving and governing MCP servers is only part of the picture — AI Stewards also need visibility into what's happening once those servers are live. This video walks through the observability feat...
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AI Academy: AI Gateway - MCP Server Observability and Access Monitoring
ServiceNow Community
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5 months
Expansion of ITIL Roles with New Role Inclusions
Earlier, in ITIL-based systems, a single role like itil used to handle multiple responsibilities such as Incident, Problem, and Change management....
Expanded Role Inheritance for itil and itil_admin: Australia Release
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5 months
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Core banking uptime isn’t just a tech metric. It’s a promise to customers and regulators. See how ServiceNow AIOps turns a wall of alerts into a single, business-focused view, so you can predict tr...
How ServiceNow AIOps Improves Core Banking Reliability
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5 months
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AI Stewards need more than approval controls — they need the ability to act immediately when something looks wrong at runtime. This video walks through the two runtime controls available in AI Cont...
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AI Academy: AI Gateway - Runtime Controls (Pause & Sensitive Data Protection)
ServiceNow Community
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5 months
In this video we'll walk through using automated client registration in AI Gateway to set up a Global MCP Client such as VS Code once for use in all of our approved servers.
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AI Academy: AI Gateway - Automated Client Registration (CIMD/Global MCP Clients)
ServiceNow Community
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5 months
The ServiceNow Australia release shifts AI governance from policy to enforcement — blocking unapproved agents at the infrastructure layer, not flagging them after the fact. This decision-grade synt...
ServiceNow Australia Release: Empowering AI Governance
SNC Development
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5 months
sncdevelopment.com
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ITSM Granular Admin Roles :
In the Australia release of ServiceNow, one useful change for admins is the introduction of more specific roles. Earlier, we mostly used the _admin_ role for many thin...
ITSM Granular Admin Roles : Australia Release
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5 months
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Artificial intelligence governance has become a critical topic as AI systems increasingly influence many aspects of society. Many assume that the main challenge lies in designing the right governan...
Understanding the Failures of AI Governance Through Operational Rhythm Challenges
REDE Consulting
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5 months
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In regulated industries, decision-making often involves balancing security concerns, compliance requirements, and business objectives. This balancing act can slow down processes and create gaps in ...
Bridging Security and Business: How REDE Enhances Decision-Making in Regulated Industries
REDE Consulting
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5 months
www.rede-consulting.com
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